IT Help Desk Supervisor Intern

Apex Workforce & Talent Foundation

Department: Technology

Program: Apex Talent Initiative Academy

Role Type: Internship (Unpaid)

Reports To: IT Web Developer Director

Work Environment: Remote

IT Help Desk Supervisor Intern

Apex Workforce & Talent Foundation | Technology

Position Summary

The IT Help Desk Supervisor Intern supports the Information Technology team by assisting with the coordination and supervision of daily help desk operations. This internship is designed for students or recent graduates seeking hands-on leadership experience in IT support, service desk management, and customer service. Under the guidance of the IT Manager or Help Desk Supervisor, the intern will help monitor support tickets, assist with team coordination, document processes, and contribute to service improvement initiatives.

Learning Focus Areas

Participants in this role will gain exposure to:

• Assist in monitoring the IT help desk ticket queue and ensuring timely assignment and resolution of support requests.
• Track ticket aging, response times, and service level agreement (SLA) compliance.
• Escalate unresolved or high-priority issues to senior IT staff.
• Help maintain and update support documentation and knowledge base articles.

Program Activities

Participants may engage in:

• Support scheduling and daily task coordination for Help Desk Technicians and IT Support Interns.
• Participate in team meetings and help communicate priorities and status updates.
• Assist with onboarding and training materials for new team members.
• Observe and learn supervisory and performance management practices.

All activities are conducted within a supervised and guided learning environment.

Participation Expectations

• Engage consistently in program activities and sessions
• Maintain communication with program coordinators and leadership
• Participate in a structured learning environment

Qualifications

Education / Background

Candidates may include:

• Students currently enrolled in a degree program
• Recent graduates
• Early-career professionals
• Individuals seeking to gain experience in a new functional area

Skills & Abilities

• Strong communication skills
• Organizational and problem-solving abilities
• Attention to detail
• Familiarity with relevant tools (Google Workspace, etc.)

Work Environment

This is a remote learning environment involving structured sessions, guided activities, and virtual collaboration.

Program Nature

This position is part of a structured internship program designed for educational and professional development.

Participation is voluntary and does not constitute participation.

All activities are for learning purposes and are not used as a substitute for paid work.

Future Opportunities

Participants demonstrating strong engagement may be considered for future stipend-based or paid opportunities based on organizational needs.

Participation does not guarantee participation.