Administrative Volunteer

REPORTS TO -

Morgan Faulkner, Volunteer Coordinator (VC)

DESCRIPTION -

Administrative Volunteers provide support to office personnel through clerical and administrative functions. You may assist with answering telephones, filing, making copies, data entry or helping to create admission packets. You might also help with compiling and mailing bereavement letters, sympathy cards, or the planning of the Annual Memorial Service.

QUALIFICATIONS -

Administrative Volunteers must possess strong communication skills, be dependable, self directed, flexible, and have the ability to work effectively as a member of a team. They must have an interest in understanding, or experience of understanding hospice services, and be willing to participate in peer support/ continuing education meetings. Additionally, they must:

1. Be at least 16 years of age
2. Provide the following paperwork, co-signed by a parent/ guardian if under the age of 18:
   1. Completed Volunteer Application
   2. 2 References
   3. Code of Conduct Attestation Statement
   4. Signed Permission for Background Check
   5. Signed Permission for Drug Screen
3. Have satisfactory references from employers and/ or professional peers
4. Have a satisfactory criminal background check (as required by state)
5. Successfully complete the Administrative Volunteer orientation

RESPONSBILITIES -

1. Assist with assigned tasks, such as, but not limited to:
   1. Answering telephone calls, taking messages, transferring calls, or making calls for staff members
   2. Organizing and compiling admission packets
   3. Copying and filing
   4. Sending, receiving, and distributing faxes
   5. Assembling Volunteer Orientation manuals and in-service packets
2. Participate in Volunteer support or peer groups and/ or training with other Volunteers to the extent necessary to comply with the training requirements imposed by federal Medicare regulations
3. Provide availability and/ or keep up with the assigned task to support office personnel
4. Maintain regular communication with the Volunteer Coordinator/Manager of Volunteer Services about any changes or concerns regarding current assignment
5. Function within authorized activities according to the individual’s ability, knowledge, and training. Does not assume tasks or decisions which are outside the scope of the Volunteer or are within the domain of other persons, i.e. hospice clinical or office personnel
6. Document and record hours of service on the Administrative Volunteer Activity Log
7. Maintain confidentiality and abide by federal regulations related to privacy practices, e.g. HIPAA
8. Assure compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures
9. Meet or exceed delivery of Company Service Standards and operate under the company’s Code of Conduct
10. Be evaluated annually based on competency and performance by the Volunteer Coordinator/ Manager of Volunteer Services
11. Participate in continuing education and training, including mandatory annual in-services (HIPAA, Emergency Preparedness, Ethics, etc.)