Adoption Counselor

Join our team to help us save the lives of cats and kittens! The Adoption Counselor will help us select the best forever home possible for each of our available cats and kittens so we can continue rescuing and placing more cats and kittens. This role can also include cat caregiving and enrichment if desired to support our open adoption hours. Training will be provided by current Adoption Counselors.

Key responsibilities include but are not limited to:

• Log application into a shared spreadsheet.
• Review application and contact applicant to schedule an interview.
• A key part of the interview is counseling applicants on how to introduce new pets to existing pets, introducing adoptees to a new home environment, what to expect when bringing a new cat home - all of which is essential for setting up the adoption for success.
• Approve or disapprove the application and adoption.
• Work with the appropriate team(s) to arrange transfer of the cat, documents, microchip, and adoption packet.
• Ensure receipt of Adoption Agreement and adoption fee payment.

Qualifications:

• Attend PZ Orientation and Trainings.
• Time commitment is 15-20 hours/month but may fluctuate based on the number of cats in care and the number of applications received.
• Demonstrated ability to communicate with clarity, brevity, friendliness, and respect.
• Demonstrated ability to ask questions and relay information with ease. Ability to ask sometimes uncomfortable questions, depending on the application or where the conversation goes.
• Ability and enthusiasm for educating others on various aspects of cat care, including nutrition, proper equipment, and other relevant topics.
• Demonstrated responsiveness and reliability. Able to respond to new adoption applications within 72 hours.
• Possess computer and mobile phone access.
• Familiarity with Excel and Google Drive or ability to learn.
• Ability to work independently and as a team player.
• Ability to manage multiple, shifting priorities under tight deadlines.

Benefits of volunteering in this role include:

• Essential impact in saving more cats and kittens.
• Satisfaction of helping cats and kittens get to their forever homes.
• Experience in vetting adoption applications.
• Participating as a team player in a meaningful mission.