Medicare Benefit Navigator

This position requires passion to help older adults and those with disabilities understand and learn about Medicare benefits available to them. Medicare counselors work remotely or onsite at partner locations to provide education and guidance about all things Medicare. Appointments can include policy comparisons, help with filing claims, analysis of insurance needs, or filling out applications. You will help clients determine the best healthcare choices for their individual situation.

Responsibilities & Duties Available:

• Answers calls and returns messages
• Gathers necessary information from clients
• Answers questions about Benefits In Action Medicare services
• Provides comparison among Medicare plans based on consumer interest and demands.
• Upholds HIPAA policies and procedures throughout process
• Documentation as required for reporting work
• Participates in regular exchanges of information
• Submits ideas for improvements and provides input
• Attends trainings as required
• Other opportunities as available

Support - training will be provided:

• Online Medicare training provided - 24-30 hours
• Additional training with experience Medicare navigators
• Specific database/process training available