OHS Info Call Line Volunteer Description

Job Title: Info Call Line Volunteer

Info Call Line: The Info Call Line is OHS’s main business line for the public. The Info Line Call Volunteer will become familiar with OHS programs and will direct callers to the OHS website, community resources, or will contact program managers for direction to relay to call back.

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OHS Mission Statement:

Ohlone Humane Society strives to inspire respect and compassion for all animals, advocate for their interests and welfare, and instill in our community that all living beings have a right to be treated humanely.Ohlone Humane Society is a nonprofit animal welfare organization that serves the Tri-City area in the East Bay. We care for animals and the community through humane programs and services. Ohlone Humane Society is privately funded and relies on the generous support of our community through donations and volunteering.

Duties/Responsibilities:

• Monitor every 2-3 hours the calls that come into Info Call Line
• Direct callers to OHS website or ask Program Managers for answers as needed
• Research needed responses on website to share with caller and send email with instructions if requested
• Follow up with callers if necessary
• Enter calls and your responses into a log form after each response
• Treat callers’ questions as private and confidential to OHS

Skills/Competencies:

• Communications skills
• Writing skills

Who should apply:

• Someone with passion for helping others, with passion for animals
• One that likes to work with others and will seek the correct answers within OHS or the community to inform the public
• Someone who respects people’s privacy
• Minimum of 18 years old

Required time expected:

• Daily monitoring of call line, split up days with other volunteers
• Virtual training