Hospice Volunteer - Administrative

Description

The Administrative Volunteer provides support to office personnel through clerical and administrative functions. And Administrative Volunteer may assist with answering telephones, filing, making copies, data entry or helping to create admission packets. An Administrative Volunteer may help with compiling and mailing bereavement letters, sympathy cards, or the planning of the Annual Memorial Service.

Qualifications

The Administrative Volunteer must possess strong communication skills, must be dependable, self-directed, and flexible and have the ability to work effectively as a member of a team. He/She must have an understanding of Hospice Services and be willing to participate in peer support/continuing education meetings.

Responsibilities

1. Assist with assigned tasks, such as, but not limited to: answering telephone calls, taking messages, transferring calls, or making calls for staff members; organizing and compiling admission packets; copying and filing; sending, receiving, and distributing faxes; assembling Volunteer Orientation manuals and in-service packets
2. Participate in Volunteer support or peer groups and/or training with other Volunteers to the extent necessary to comply with the training requirements imposed by federal Medicare regulations
3. Provide availability and/or keep up with the assigned task to support office personnal
4. Maintain regular communication with the Volunteer Coordinator about any changes or concerns regarding current assignment
5. Function within authorized activities according to the individual's ability, knowledge, and training. Does not assume tasks or decisions which are outside the scope of the volunteer or are within the domain of other persons, i.e. hospice clinicial or office personnel
6. Document and record hours of service on the Administrative Volunteer Activity Log
7. Maintain confidentiality and abide by federal regulations related to privacy practices, e.g. HIPAA
8. Assure compliance with local, state, federal laws, Medicare regulations, and established personnel policies and procedures
9. Meet or exceed delivery of Company Service Standards and operate under the company's Code of Conduct
10. Be evaluated annually based on competency and performance by the Volunteer Coordinator
11. Participate in continuing education and training, including mandatory annual in-services (HIPAA, Emergency Preparedness, Ethics, etc.)

Report To

Volunteer Coordinator