Visitor Center Volunteer

The Accokeek Foundation is seeking volunteers to help staff the Visitor Center and Gift Shop in Piscataway Park. Volunteers serving in the Visitor Center will act as AF representatives and provide front line customer service through visitor engagement, ensuring a positive orientation experience for guests. The Visitor Center is open to guests Tuesday-Sunday from 10 am to 4 pm, March-December.

The Visitor Center serves as a welcome center to thousands of park visitors each year. Visitor Center volunteers will welcome guests, help orient them to the park, answer phone inquiries, promote Foundation events and programs, and process gift shop sales.

Responsibilities may include:

• Engage and educate visitors in all aspects of the park, including but not limited to: site orientation, membership and volunteer opportunities, special events, history, livestock, and natural resources
• Monitor inventory and maintain gift shop displays
• Process gift shop sales
• Track daily visitation data
• Answer phone inquiries
• Provide event support as needed
• Greeting visitors and answering questions about the park and the Foundation
• Promoting events and programs
• Promoting sales items
• Promoting Foundation memberships
• Keeping shop clean and organized

Volunteers should have basic administrative skills and proficiency working with Microsoft Office. Previous experience with a POS system (like Square) is a plus. Volunteers should have excellent customer service skills and should be available to work at least 2-3 shifts each month.