Help Your Community Thrive—One Tax Return at a Time

Are you passionate about making a difference in your community and proficient in another language? Community Tax Aid is seeking enthusiastic Bilingual Client Navigators to join our vibrant team! This is the perfect opportunity for someone who loves helping others and wants to ensure that language is no barrier to receiving top-notch tax assistance. No prior experience with taxes is required.

Let us know about any accommodations you need—we’re happy to work with you.

We strive to make our sites inclusive for people of all gender identities, disabilities, and cultural backgrounds.

Key Responsibilities:

• Provide a warm welcome to clients as they begin their tax preparation journey, ensuring they feel comfortable and informed.
• Assist clients with the intake process by helping them understand and complete the necessary forms.
• Accompany clients throughout the tax preparation process, offering real-time translation services and answering any questions they may have.
• Serve as the liaison between clients and tax preparers, ensuring clear communication and a seamless experience.
• Support the tax site team in creating a friendly and inviting atmosphere where every client leaves feeling taken care of.

What You Bring:

• Fluency in English and Spanish, Amharic, or Mandarin.
• A friendly, approachable demeanor, and a passion for community service.
• Excellent communication skills and a desire to assist people from diverse backgrounds.
• Patience and the ability to explain forms and processes in a straightforward way.
• A commitment to confidentiality and ethical handling of sensitive information.

What's In It For You:

• A chance to meet new people from all walks of life and be part of a team that's making a tangible difference.
• An opportunity to use your language skills to empower others and bridge communication gaps.
• A rewarding experience where you’ll witness the direct impact of your help on individuals in your community.
• The ability to learn more about the tax process without the pressure of handling tax documents.

Where you could volunteer:

• Rockville, MD: 21 Maryland Ave, Rockville, MD 20850
  • Saturday afternoons
• Wheaton, MD: 11701 Georgia Ave, Silver Spring, MD 20902
  • Sunday evenings
• Oxon Hill, MD: 6188 Oxon Hill Road Suite 700 20745
  • Monday and Wednesday evenings or Saturday mornings
• Falls Church, VA: 115 E Fairfax St, Falls Church, VA 22046
  • Tuesday evenings
• Columbia Heights, DC: 1420 Columbia Rd NW, Washington, DC 20009, USA
  • Saturday mornings

Physical Requirements

• Volunteer should be able to move around in a confined space
• Volunteer should be able to sit or stand for extended periods of time; but standing and moving breaks can be available
• Site is wheelchair-accessible
• Free parking available on-site, site closes before dark.
• Site is accessible via public transit and has an elevator to all floors.
• Volunteers should be comfortable reading printed materials; screen magnification can be provided
• Will be asked to respond to spoken questions in a busy environment; let us know if you prefer a quieter role

Environmental Factors

• Site may be moderately noisy during peak hours; quiet space breaks can be arranged.
• Shared workspace; volunteers should be comfortable working in close proximity to others.
• Volunteers will engage with clients in person and/or via written materials; training provided for common scenarios
• Scripts and talking points are available to support volunteers who prefer structured communication.

No prior experience with taxes is required—we’re looking for compassionate, bilingual individuals eager to assist. Join us at Community Tax Aid and be the guiding light for our clients, ensuring they navigate their tax preparation with ease and confidence. Ready to make tax season a breeze for someone in need? Come aboard as a Bilingual Client Navigator! Reach out to us and we will find the time and site that works best with your schedule.

If you have questions, email Andrea at

volunteer@communitytaxaiddc.org or give me a call at 202-547-7773 ext. 1012.