Support Hotline Volunteer

About Us

Caregiver OneCall is a 501(c)(3) nonprofit providing free, real-time 24/7 telephone support, training, and resources for family caregivers nationwide. Our mission is simple: no caregiver should ever feel alone, especially at 2 AM when support is hardest to find.

The Role

Caregiver OneCall is looking for a compassionate and dependable Support Hotline Volunteer to provide real-time telephone support to family caregivers across the country. You will be the voice on the other end of the line when a caregiver reaches out — offering a listening ear, emotional support, and connection to resources. This is a front-line role that directly fulfills our core mission.

Key Responsibilities

• Answer inbound calls on the Caregiver OneCall support hotline during your scheduled shift
• Provide active listening, emotional support, and compassionate conversation to callers
• Share relevant resources, referrals, and information as appropriate
• Follow established protocols for call handling, documentation, and escalation
• Maintain strict confidentiality of all caller information and conversations
• Sign in and out to document service hours
• Notify the volunteer coordinator as early as possible if you are unable to attend a scheduled shift

Qualifications

• Strong active listening and communication skills
• Calm, patient, and empathetic demeanor
• Ability to maintain composure during emotionally sensitive conversations
• Reliable internet and phone access in a quiet, private space for taking confidential calls
• Comfortable following structured protocols and staff direction
• Must be 18 years or older (this role is not available to minors)

Time Commitment

Minimum one scheduled shift per week. Shift hours are flexible and based on volunteer availability. Since this is a fully remote role, there is no physical location to report to, simply be available to answer calls during your designated shift.

Training

All hotline volunteers will complete training before taking calls independently. Training covers active listening techniques, call protocols, resource navigation, confidentiality requirements, and self-care strategies for volunteers.

Important Notes

• This is an unpaid volunteer role
• Confidentiality is mandatory — volunteers may not share caregiver stories, access organizational records, or disclose any details from calls, during or after service
• Caregiver OneCall reserves the right to reassign or release volunteers whose conduct does not align with our standards

What You Gain

• A deeper understanding of caregiving realities across the country
• Meaningful community connection and the knowledge that your presence mattered
• Leadership and interpersonal skills development
• Documented service hours
• The opportunity to play a vital role in ensuring no caregiver faces a crisis alone