In-Office Phone Call Support to Conduct Surveys

About the Role

We are seeking compassionate and reliable volunteers to join our team on-site and help us gather valuable feedback from our patients and their families. In this role, you will conduct brief, friendly phone surveys to learn more about their recent care experiences. Your efforts will directly help us improve the quality of our services and ensure every patient feels heard and supported.

Key Responsibilities

• Make Outbound Calls: Contact patients or their family members from our office using a provided script and call list.
• Conduct Surveys: Ask a short series of questions regarding the quality of care they received.
• Record Feedback: Accurately log responses and comments into our system during or immediately after each call.
• Maintain Confidentiality: Uphold strict patient privacy and HIPAA guidelines at all times.

Qualifications & Skills

• Communication: Warm, patient, and clear speaking voice with active listening skills.
• Computer Literacy: Basic comfort using a computer and entering data while on the phone.
• Reliability: Punctual, dependable, and able to commit to a regular weekly shift.
• Compassion: Empathetic demeanor when speaking with patients and families who may be navigating health challenges.
• (Optional: Bilingual skills in Spanish are a huge plus!)

Time Commitment & Location

• Location: In-office at Healing Care Hospice in Downey, CA
• Schedule: Flexible hours during Monday through Friday between 9:00 AM and 4:00 PM]
• Commitment: At least 2-3 months

What We Provide

• Comprehensive orientation and hands-on training in hospice care principles, compassionate phone communication, and essential administrative support.
• A supportive, welcoming office environment with staff available to assist with any questions.
• The rewarding opportunity to make a meaningful impact on patient care in your community.