Social Services Case Manager

Position Summary

The SAG-AFTRA Foundation is seeking a compassionate, highly organized, and mission-driven Social Services Case Manager to support its Emergency Financial Assistance Programs. Reporting to the Director of Assistance, this role provides both case management and administrative services to help SAG-AFTRA members, including individuals, couples, and families, navigate challenges related to financial hardship, health issues, housing insecurity, and more. This position plays a vital role in connecting members with both internal Foundation support and external community resources.

Key Responsibilities

• Provide short-term, crisis-focused case management for SAG-AFTRA members across all ages, addressing urgent needs such as medical or mental health issues, domestic violence, housing instability, and more.
• Conduct assessments, advocate for Foundation-based financial assistance, create collaborative support plans, and make referrals to nationwide entertainment industry or social service partners.
• Schedule and conduct intake meetings with applicants via video, phone, or in person to gather financial and personal information.
• Conduct crisis evaluations as needed and fulfill mandated reporting responsibilities, primarily to Adult Protective Services (APS).
• Refer members to the Foundation’s professional development offerings, including entertainment career workshops and related services.
• Maintain and manage applicant data within Salesforce; input and prepare data for weekly financial grant disbursements.
• Generate daily and weekly reports for the Executive Director.
• Participate in daily Assistance Team meetings to collaboratively review and strategize support for applicants.
• Assist in program development initiatives alongside the Financial Assistance Team.
• Maintain and update the Foundation’s public-facing resource database, listing both local and national support services.
• Build and nurture partnerships with peer organizations in the entertainment community and broader social services landscape.
• Ensure accurate documentation and strict confidentiality of all program data and participant records.

Qualifications

• Bachelor's degree in Social Work or a related field preferred.
• Minimum of 5 years of experience providing direct case management services.
• Demonstrated empathy and sound professional judgment in supporting individuals through complex, sensitive issues.
• Strong verbal and written communication skills; adept at working with individuals from diverse backgrounds.
• Ability to thrive in a fast-paced, high-profile environment with professionalism, diplomacy, and discretion.
• High degree of organizational skill and attention to detail; able to independently manage time and responsibilities.
• Technologically proficient with advanced skills in Google Workspace, Microsoft Office, and general PC use; Salesforce experience is a plus.
• Analytical capabilities for compiling, interpreting, and presenting data effectively.
• Spanish fluency is a plus.
• Familiarity with the unique needs of performing arts and entertainment professionals is strongly preferred.
• Committed to contributing to a positive, inclusive, and dynamic team culture.

About the SAG-AFTRA Foundation

The SAG-AFTRA Foundation is a 501(c)(3) nonprofit organization dedicated to supporting SAG-AFTRA professionals through vital financial assistance and free educational programming. It also serves the public through its award-winning children’s literacy initiative, Storyline Online®. The Foundation is funded entirely through contributions from individuals, foundations, and sponsors, allowing it to offer its programs at no cost to SAG-AFTRA members or the public.

We are committed to building a diverse, inclusive, and equitable workplace. The SAG-AFTRA Foundation is proud to be an equal opportunity employer. All qualified applicants will be considered regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, or veteran status. We also comply with fair employment practices regarding citizenship and immigration status.

How to Apply

Please send your résumé and a cover letter outlining your qualifications and interest in the position to: jobs@sagaftra.foundation