Operations Assistant

The Operations Assistant plays a key role in the day-to-day functioning of our organization. This position supports a range of administrative and operational tasks, with a focus on managing financial logistics, maintaining accurate records in Salesforce, and providing hands-on event support. The ideal candidate is reliable, organized, tech-savvy, and enjoys working behind the scenes to keep things running smoothly.

Key Responsibilities

Administrative & Financial Support

• Process and track bill payments for both organizational expenses and client-related bills
• Track, acknowledge, and report donations, both physical and digital
• Assist with maintaining financial records and liaise with the bookkeeper or accountant as needed
• Support the procurement of office and program supplies

Salesforce CRM Management

• Enter and update data on clients, volunteers, donors, and community partners
• Generate regular reports and support CRM data clean-up projects
• Maintain data accuracy and confidentiality

Program & Event Support

• Assist with setup, breakdown, and logistics for weekly programs and community events
• Coordinate with vendors, volunteers, and staff as needed for event preparation
• Help maintain an organized supply of inventory for events and programs

General Office Support

• Answer phones and respond to inquiries, or direct them appropriately
• Assist with mail handling, filing, and document management
• Support other administrative and programmatic tasks as assigned

Essential Skills

• Strong organizational and time management skills
• High attention to detail, especially with data entry and financial documentation
• Experience with Salesforce or similar CRM systems (preferred)
• Comfortable with basic financial processes (bill paying, expense tracking, etc.)
• Ability to lift/move light equipment or supplies for events
• Strong interpersonal skills and a collaborative attitude
• Interest in community-based nonprofit work

Preferred Qualifications

• Bilingual: Italian/English
• Bachelor's Degree in Business or related field
• Nonprofit experience and/or interest

Work Location

In one of the most iconic areas of San Francisco, North Beach and in one of it’s most iconic buildings the famous Casa Fugazi.