Office and Operations Assistant

Creative Mindset Consulting has been retained by The Training Source to recruit for this position.

About the organization:

The Training Source (TTS), Inc. is an award-winning nonprofit organization with more than 30-year history of providing life-changing, results-oriented programs and services to employers and some of Prince George’s County and DC-metro area’s most disadvantaged residents, including individuals who are low-income, unemployed, returning citizens, at-risk youth, etc.

Our vision is “economic mobility for all!”

Key Responsibilities

Front Desk & Reception

• • Greet and assist visitors, clients, and partners, answer and route calls.
  • Maintain visitor logs and ensure front desk area is clean and welcoming.
  • Manage incoming and outgoing mail, deliveries, and courier services.
  • Provide general information about programs and services.

Administrative & Program Support

• • Schedule meetings, trainings, and events; prepare materials as needed.
  • Format and proofread correspondence, reports, and other documents.
  • Maintain databases, spreadsheets, and organized digital/physical files.
  • Support program intake, follow-up with prospective participants, and assist with applications.
  • Provide administrative support across departments to ensure efficient daily operations.

Survey, Data, & Reporting

• • Design and distribute surveys using Google Forms, Microsoft Forms, SurveyMonkey, or similar tools.
  • Compile, analyze, and link survey responses to spreadsheets; generate clear, actionable summary reports.
  • Maintain accurate records of participant and stakeholder feedback.

Communications & Marketing Support

• • Create flyers, newsletters, and promotional materials using Canva or comparable design tools.
  • Assist with communications for programs, outreach, and events.

Operational & Facilities Support

• • Monitor and restock office supplies, support basic IT troubleshooting and vendor coordination.
  • Set up and break down rooms for meetings, classes, and events.
  • Maintain organized shared spaces and report facility issues.

Event Support

Event Support

• • Assist with event logistics, registration, communication, check-in, and on-site support.
  • Prepare training materials, folders, and handouts; track attendance when needed.
  • Attend and actively participate in community outreach events, serving as a representative of The Training Source by engaging attendees, answering questions, and sharing information about available programs and services.

Teamwork & Professionalism

• • Anticipate needs and take initiative to support office and program functions.
  • Work collaboratively, accept feedback, and adapt to shifting priorities.

Qualifications

• • High school diploma or equivalent; associate degree preferred.
  • 1–2 years of administrative, receptionist, or office support experience; nonprofit experience a plus.
  • Proficiency in survey tools (Google Forms, Microsoft Forms, SurveyMonkey) and data analysis in Excel or similar platforms.
  • Ability to turn survey/program data into clear, actionable insights.
  • Experience creating flyers or digital content in Canva or similar programs.
  • Strong communication, customer service, and organizational skills.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); Salesforce or CRM experience a plus.
  • Ability to multitask, work independently, and collaborate effectively.
  • Commitment to The Training Source’s mission and values.

Physical Requirements

• • Ability to sit, stand, and move around the office for extended periods.
  • Ability to lift up to 25 lbs. occasionally for event setup.

Work Schedule & Compensation

Full-time, on-site position. Occasional evenings and weekends may be required for events.

Pay Range: $18–$20/hour, based on experience.

The Training Source offers a competitive benefits package that includes short and long term disability PTO, health coverage and much more. This is a full-time salaried position. The salary is competitive with other nonprofit organizations and will align with the candidate’s relevant experience and knowledge.