Technology and Innovation Lead

Purpose of the Role:

As Win & Winnow strengthens its position as a global information accessibility company, the Technology & Innovation Lead plays a pivotal role in aligning technological vision with this purpose. This position is responsible for leading the strategic and operational development of the Technology function, ensuring that digital tools, systems, and innovations—particularly those powered by AI—are designed and deployed to enhance inclusivity, efficiency, and accessibility across all services.

The Lead will champion the adoption of smart, secure, and scalable technologies that support multilingual communication, AI-assisted content workflows, accessible information delivery, and data-driven decision-making. This includes oversight of IT infrastructure, cybersecurity, disaster recovery, and compliance with regulatory frameworks relevant to the industries we serve.

Working closely with cross-functional teams, the Technology & Innovation Lead fosters a culture of innovation. Every solution developed or adopted must contribute to removing communication barriers, optimizing automation, and ensuring that our services are both forward-thinking and inclusive by design.

Key Responsibilities:

Strategic Leadership & Innovation

• Define and lead the technology and innovation roadmap in alignment with company OKRs and strategic objectives.
• Collaborate with all departments to identify pain points and areas of improvement.
• Translate business needs into scalable technical solutions and lead the implementation of improvements.
• Stay ahead of industry trends and assess emerging technologies (e.g., AI, automation, TMS, machine learning) for their applicability and potential business value.
• Identify and develop technology-powered solutions to enhance our service offering with a client-centric mindset.

Implementation & Optimization of Core Technologies

• Oversee the deployment, monitoring, and optimization of core technologies and platforms across the company.
• Maintain updated documentation of all systems in use (Technology Mapping).
• Support adoption and onboarding processes for new technologies across internal teams.

IT Infrastructure & Internal Support

• Plan, implement, and oversee company-wide IT infrastructure in alignment with operational and strategic goals.
• Supervise the maintenance of hardware, software, servers, operating systems, and applications.
• Keep an accurate inventory of company equipment and ensure ongoing support and troubleshooting for internal users.
• Ensure system reliability, performance, and user support across all teams and regions.

Information Security & Compliance

• Define, implement, and monitor data security policies, ensuring compliance with GDPR, HIPAA, and other applicable standards.
• Oversee access control procedures and internal data protection measures.
• Lead the development of incident response plans for potential security breaches.
• Regularly review and update internal security practices to mitigate risk and protect company infrastructure.

Backup & Disaster Recovery

• Ensure consistent and secure data backup processes are in place and executed as scheduled.
• Develop and maintain a disaster recovery plan to ensure business continuity in case of system failure or incidents.
• Test and update recovery strategies periodically to guarantee responsiveness and relevance.

Technology Provider & Budget Management

• Manage relationships with technology suppliers, IT support partners, and platform providers.
• Oversee the acquisition, licensing, and optimal use of technology resources within the company’s budget.

Monitoring, Reporting & Team Oversight

• Set and monitor KPIs for technology operations, including system efficiency, innovation impact, and resource utilization.
• Provide regular updates to the leadership team on the progress and outcomes of technology initiatives.

Background:

Professional Experience:

• Proven experience in technology leadership roles, ideally within service-driven organizations.
• Experience managing IT infrastructure, system implementations, and cross-functional innovation projects.
• Background in vendor management, budgeting, and security compliance.
• Familiarity with translation management systems or localization workflows is a plus.

Technical Knowledge:

• Advanced proficiency in English and Spanish.
• Strong understanding of IT strategy, system integration, automation, and process optimization.
• Solid experience in cybersecurity, backup systems, and regulatory compliance (e.g., GDPR, HIPAA).
• Familiarity with AI-powered tools, machine learning, and cloud-based platforms.
• Proficiency in helpdesk management, IT support, and reporting tools.

Formal / Academic Background:

• Advanced student or bachelor’s degree in Systems Engineering, Information Technology, or related fields (desirable).

What We Offer

• 🌍 Remote work
• 🎂 Day Off on Your Birthday
• 🏖️ Personal Day Off
• 🍏 Wellbeing Program
• 🩺 Global Health Access
• 🏆 Rewards Program
• 🗣️ Language Program
• 🎓 Training & Development Opportunities