Outreach & Intake Specialist

Creative Mindset Consulting has been retained by The Training Source to recruit for this full-time position.

About The Training Source:

The Training Source, Inc. is an award-winning 501(c)(3) non-profit organization. Our mission is to provide education, training and services that promote positive economic mobility. We provide employment and job readiness training for youth and adults; youth leadership, college, and career planning; community outreach, education, social and supportive services for individuals in need; and corporate management and employee development training for employers. Our goal is to develop not only the skills needed for success, but also the motivation to succeed by utilizing the skills and abilities of our staff to assist others in realizing their full potential.

The Training Source, Inc.is proud to display the Standards for Excellence® seal awarded by the Maryland Association of Nonprofit Organizations. Accreditation in the Standards for Excellence® is bestowed only to the most well-managed and responsibly governed nonprofit organizations that have demonstrated compliance with 55 specific Standards for Excellence® based on honesty, integrity, fairness, respect, trust, responsibility, and accountability. The Training Source, Inc. has met, complied with, and integrated the Standards for Excellence® into all its activities to successfully complete this voluntary certification program. For more information about the Standards for Excellence program, please visit www.StandardsForExcellence.org.

Position Summary

The Outreach & Intake Specialist will serve as the first point of contact for potential program participants, partners, and community members, ensuring a welcoming and professional experience. This role combines community outreach, program promotion, and participant intake/assessment to advance The Training Source’s mission of empowering individuals through employment training, career development, and supportive services. The ideal candidate will have strong communication, organization, and customer service skills, and a passion for community engagement.

Key Responsibilities

Community Outreach & Promotion

• • Facilitate engaging information sessions that highlight the features and benefits of The Training Source’s services, including Employment Training, Employer Services, Youth Programs, Social Services, and Community Education.
  • Oversee information sessions and tours to educate the public about available programs and services.
  • Maintain an active calendar of outreach events, information sessions, and community presentations.
  • Implement outreach plans to increase community awareness, referrals, and participation.
  • Represent the organization at job fairs, community events, and partner meetings.

Intake & Assessment

• • Serve as the primary point of contact for potential program participants in person, by phone, email, and online.
  • Manage the intake process, including initial screenings, application reviews, and scheduling assessments.
  • Conduct needs assessments to match participants with appropriate programs and services.
  • Ensure accurate data entry into the organization’s database (e.g., Salesforce) and maintain up-to-date records.

Partnership & Relationship Management

• • Build and maintain positive relationships with referral partners, employers, and community organizations.
  • Provide timely follow-up to inquiries from community members and partners.
  • Collaborate with program staff to ensure smooth onboarding for new participants.

Administrative & Support Functions

• • Track outreach, intake, and enrollment metrics for reporting purposes.
  • Maintain promotional materials and ensure consistent branding and messaging.
  • Provide front desk and reception coverage as needed, greeting visitors and directing inquiries.

Qualifications

• • Associate’s degree in Human Services, Communications, Business, or related field (Bachelor’s preferred) OR equivalent combination of education and relevant experience.
  • Minimum 2 years of experience in outreach, customer service, program intake, or related role—preferably in a nonprofit or workforce development setting.
  • Strong verbal and written communication skills with the ability to engage diverse audiences.
  • Excellent organizational skills and ability to manage multiple priorities.
  • Proficiency in Microsoft Office Suite; experience with Salesforce or similar CRM a plus.
  • Bilingual (English/Spanish) preferred.

Work Environment

• • Requires local travel for community outreach events.
  • Standard office environment with occasional evenings and weekends for events.