Development & Operations Associate

Organization: The Northwest Abortion Access Fund (NWAAF) is an abortion fund serving Washington, Oregon, Idaho, and Alaska. Trained, compassionate volunteer advocates run our toll-free helpline. We help people pay for their abortion care by sending funding directly to the clinic or to providers of abortion pills. We also help people get to and from the clinic and make sure people traveling for care have a safe place to stay. We are a mission-driven organization guided by values, and .ou can learn more about our organizational values here: https://nwaafund.org/about

We are a 501(c)3 nonprofit and a member of the National Network of Abortion Funds (NNAF), a membership organization of over 95 funds across the United States.

Purpose: The Development & Operations Associate is an entry-level position. It supports NWAAF’s development and operations by maintaining donation records, managing day-to-day administrative work, and providing timely responses to inquiries from stakeholders. This position is Portland-based to provide direct support to the organization's main office managing incoming mail and storage inventory. This role blends precise routine tasks with compassionate service to all stakeholders.

Responsibilities

Responsibilities will grow over time as the Associate becomes familiarized with the role and duties. Listed below are responsibilities after a year on the job.

Development Support 25%

In collaboration with and under the guidance of the Director of Development, and following established procedures:

• Track and enter donations (including stock donations) in the organization's Customer Relationship Management (Light Green Light).
• Respond to donor inquiries, update records, and process changes within established procedures.
• Manage payment processing and support bookkeeper and Director of Operations with reconciliation of donations.
• Write and send thank-you notes to major donors and grantors.
• Support specific development campaigns (such as Fund-A-Thon) with planning and logistics.

Operations Support 25%

In collaboration with the Director of Operations, and following established procedures:

• Collect, triage, and process incoming mail.
• Maintain the organization’s online store including packing and shipping of orders, and manage inventory/storage access.
• Organize, curate, and maintain shared organization's file drives.
• Provide administrative and logistical support to committee meetings.
• Support the organization in emergent needs.

Community Engagement 20%

Serve as a connector for volunteers and community inquiries.

• Monitor and redirect Helpline Line 4 voicemails (admin/fundraising).
• Coordinate volunteers and logistic support for administrative and fundraising tasks.
• Receive, reassign, and respond following procedures and templates to incoming email on administration inboxes.

Program & Compliance Support 15%

In collaboration with the Director of Operations, and following established procedures to support internal operations and ensure compliance.

• Receive, redact sensitive information, and file for payment vouchers received from partner providers.
• Monitor and redirect messages from Helpline Line 2 (program line).
• Assist in preparing and submitting state/regional reports.
• Track time-sensitive compliance tasks and notify leadership.

Communications 15%

In collaboration with and under the guidance of the Director of Development, contribute to NWAAF's visibility and engagement.

• Perform basic website maintenance.
• Collaborate and post content on NWAAF's social media platforms.
• Monitor social media engagement (comments, messages, shares, and mentions) and respond or escalate as appropriate.

Minimum Qualifications

• Strong alignment with NWAFF’s mission and values, demonstrating a deep commitment to social justice and inclusivity.
• Experience in administration or relevant life experiences.
• Willingness to to learn key software tools (such as Google Suite, Little Green Light, Stripe, Bill, and others).
• Able to lift 30 lbs.
• Reliable access to smartphone, computer, and internet (support provided as needed).
• Ability to independently travel in Portland, OR between multiple locations for weekly tasks.
• Experience working remotely using digital tools, databases, and collaboration platforms.

Desired Qualifications

• Experience with spreadsheets and being able to manipulate data.
• Strong written and verbal communication skills, including the ability to make complex information clear and accessible across diverse audiences.
• High self-awareness and reflective practice; able to recognize positionality, integrate feedback, and model accountability.
• Demonstrated commitment to equity, inclusion, and anti-oppressive practice, including experience analyzing issues through a justice lens.

Time Commitment

• 32 hours per week.
• Semi-flexible schedule.
• Weekly in Portland travel.
• Participate in meetings with staff as needed.
• Occasional evening and weekend work need to support committee meetings and organization events.

Work-Life Balance & Benefits

• Schedule: 32 hours/week, flexible.
• Paid Time Off: 15–18 vacation days per year based on tenure.
• Holiday Pay: 12 federal holidays, 2 floating holidays, plus a week long office closure.
• Paid Sick Time: 64 hours frontloaded which resets on work anniversary.
• Health Benefits: $400/month health stipend + $300/month mental health stipend.
• Other Stipends: $250/month wellness + $265/month remote work.
• Retirement: 3% SIMPLE IRA match.
• Professional Development: at least $400/yr.
• This role will require access to a reliable smartphone, computer, and internet access. NWAAF will provide tech infrastructure as needed.

Values Statement

NWAAF is committed to meaningful access to abortion for all individuals regardless of identities or circumstances. We believe in a vision of reproductive justice which includes compassion and safety for those accessing abortion, as well as those doing the access work and providing the abortions. We believe that abortion access intersects with racial, economic, and all other forms of oppression, and our work should and can be led by those most impacted by oppression and inequitable access.

Reports to

Director of Development

Position Type

Full time (32 hours/week)

Supervises

None

Category

Exempt

Location

Hybrid Remote (must reside in Portland, Oregon)

Organization: The Northwest Abortion Access Fund (NWAAF) is an abortion fund serving Washington, Oregon, Idaho, and Alaska. Trained, compassionate volunteer advocates run our toll-free helpline. We help people pay for their abortion care by sending funding directly to the clinic or to providers of abortion pills. We also help people get to and from the clinic and make sure people traveling for care have a safe place to stay. We are a mission-driven organization guided by values, and .ou can learn more about our organizational values here: https://nwaafund.org/about

We are a 501(c)3 nonprofit and a member of the National Network of Abortion Funds (NNAF), a membership organization of over 95 funds across the United States.

Purpose: The Development & Operations Associate is an entry-level position. It supports NWAAF’s development and operations by maintaining donation records, managing day-to-day administrative work, and providing timely responses to inquiries from stakeholders. This position is Portland-based to provide direct support to the organization's main office managing incoming mail and storage inventory. This role blends precise routine tasks with compassionate service to all stakeholders.

Responsibilities

Responsibilities will grow over time as the Associate becomes familiarized with the role and duties. Listed below are responsibilities after a year on the job.

Development Support 25%

In collaboration with and under the guidance of the Director of Development, and following established procedures:

• Track and enter donations (including stock donations) in the organization's Customer Relationship Management (Light Green Light).
• Respond to donor inquiries, update records, and process changes within established procedures.
• Manage payment processing and support bookkeeper and Director of Operations with reconciliation of donations.
• Write and send thank-you notes to major donors and grantors.
• Support specific development campaigns (such as Fund-A-Thon) with planning and logistics.

Operations Support 25%

In collaboration with the Director of Operations, and following established procedures:

• Collect, triage, and process incoming mail.
• Maintain the organization’s online store including packing and shipping of orders, and manage inventory/storage access.
• Organize, curate, and maintain shared organization's file drives.
• Provide administrative and logistical support to committee meetings.
• Support the organization in emergent needs.

Community Engagement 20%

Serve as a connector for volunteers and community inquiries.

• Monitor and redirect Helpline Line 4 voicemails (admin/fundraising).
• Coordinate volunteers and logistic support for administrative and fundraising tasks.
• Receive, reassign, and respond following procedures and templates to incoming email on administration inboxes.

Program & Compliance Support 15%

In collaboration with the Director of Operations, and following established procedures to support internal operations and ensure compliance.

• Receive, redact sensitive information, and file for payment vouchers received from partner providers.
• Monitor and redirect messages from Helpline Line 2 (program line).
• Assist in preparing and submitting state/regional reports.
• Track time-sensitive compliance tasks and notify leadership.

Communications 15%

In collaboration with and under the guidance of the Director of Development, contribute to NWAAF's visibility and engagement.

• Perform basic website maintenance.
• Collaborate and post content on NWAAF's social media platforms.
• Monitor social media engagement (comments, messages, shares, and mentions) and respond or escalate as appropriate.

Minimum Qualifications

• Strong alignment with NWAFF’s mission and values, demonstrating a deep commitment to social justice and inclusivity.
• Experience in administration or relevant life experiences.
• Willingness to to learn key software tools (such as Google Suite, Little Green Light, Stripe, Bill, and others).
• Able to lift 30 lbs.
• Reliable access to smartphone, computer, and internet (support provided as needed).
• Ability to independently travel in Portland, OR between multiple locations for weekly tasks.
• Experience working remotely using digital tools, databases, and collaboration platforms.

Desired Qualifications

• Experience with spreadsheets and being able to manipulate data.
• Strong written and verbal communication skills, including the ability to make complex information clear and accessible across diverse audiences.
• High self-awareness and reflective practice; able to recognize positionality, integrate feedback, and model accountability.
• Demonstrated commitment to equity, inclusion, and anti-oppressive practice, including experience analyzing issues through a justice lens.

Time Commitment

• 32 hours per week.
• Semi-flexible schedule.
• Weekly in Portland travel.
• Participate in meetings with staff as needed.
• Occasional evening and weekend work need to support committee meetings and organization events.

Work-Life Balance & Benefits

• Schedule: 32 hours/week, flexible.
• Paid Time Off: 15–18 vacation days per year based on tenure.
• Holiday Pay: 12 federal holidays, 2 floating holidays, plus a week long office closure.
• Paid Sick Time: 64 hours frontloaded which resets on work anniversary.
• Health Benefits: $400/month health stipend + $300/month mental health stipend.
• Other Stipends: $250/month wellness + $265/month remote work.
• Retirement: 3% SIMPLE IRA match.
• Professional Development: at least $400/yr.
• This role will require access to a reliable smartphone, computer, and internet access. NWAAF will provide tech infrastructure as needed.

Values Statement

NWAAF is committed to meaningful access to abortion for all individuals regardless of identities or circumstances. We believe in a vision of reproductive justice which includes compassion and safety for those accessing abortion, as well as those doing the access work and providing the abortions. We believe that abortion access intersects with racial, economic, and all other forms of oppression, and our work should and can be led by those most impacted by oppression and inequitable access.

• Schedule: 32 hours/week, flexible.
• Paid Time Off: 15–18 vacation days per year based on tenure.
• Holiday Pay: 12 federal holidays, 2 floating holidays, plus a week long office closure.
• Paid Sick Time: 64 hours front-loaded which resets on work anniversary.
• Health Benefits: $400/month health stipend + $300/month mental health stipend.
• Other Stipends: $250/month wellness + $265/month remote work.
• Retirement: 3% SIMPLE IRA match.
• Professional Development: at least $400/yr.
• This role will require access to a reliable smartphone, computer, and internet access. NWAAF will provide tech infrastructure as needed.