Practice Manager

About GetzWell Pediatrics

GetzWell Pediatrics is a pioneering personalized medicine practice based in San Francisco, founded in 2008, that has redefined healthcare for newborns, children and families. Combining the best of conventional and integrative medicine, our approach is rooted in a deep commitment to individualized care, prevention, and optimal development. We serve an active community via our two San Francisco offices (Noe Valley and Marina) and pride ourselves on building lasting, trusted relationships with families. Compensation and benefits to be offered to the successful candidate will be highly competitive with all equivalent positions in the Bay Area.

Position Overview

We are seeking a dynamic, detail-oriented Practice Manager to lead the day-to-day operations of our boutique practice while also contributing to the longer-term strategy and vision for GetzWell. This role is ideal for someone with strong leadership skills, a passion for healthcare operations, and a dedication to creating an outstanding patient experience. The Practice Manager plays a pivotal role in maintaining operational excellence, supporting our clinical team, and upholding our high standards of care and service.

This is a rare opportunity for a mission-aligned leader to steward and help scale a best-in-class primary care medical model that is reimagining the future of healthcare.

Key Responsibilities

Operations & Workflow

• Oversees daily practice operations, ensuring efficiency, consistency, and quality across all patient touchpoints
• Manages provider scheduling, oversees patient flow, and ensures that resource allocation optimizes provider productivity and patient satisfaction (e.g., proper inventory management, responding to member experience insights, sufficient staffing support)
• Monitors practice metrics, suggesting and implementing processes and strategic improvements based on data insights, team input, and customer feedback
• Contributes to outreach efforts, including member recruitment and community partnerships
• Initiates payroll, vendor payments, and adjunct provider oversight
• Ensures compliance with HIPAA, OSHA, and other healthcare regulations

Team Management

• Recruits, trains, supervises, and mentors front and back office staff
• Conducts regular performance evaluations and provides coaching and development opportunities
• Fosters a positive, collaborative, and high-performing team culture aligned with GetzWell values, including planning team building and appreciation events

Patient Experience

• Champions exceptional service standards for all patient interactions, both within the practice and with community partners (such as outside labs, specialists, referrals)
• Addresses and resolves any patient concerns with empathy and professionalism
• Supports a welcoming, caring, responsive, and family-friendly environment
• Continuously identifies areas for improved patient experience, working with the CEO stay abreast of emerging trends and expectations

Financial Oversight

• Collaborates on budgeting, forecasting, and financial performance tracking
• Manages billing workflows in partnership with external billing vendors or internal staff
• Monitors accounts receivable and supports billing-related issue resolution

Technology & Systems

• Ensures proper functioning of EHR, scheduling, and communication systems
• Works with vendors to troubleshoot technical issues or implement system upgrades
• Recommends and implements operational tools to improve efficiency and care coordination
• Interfaces with web designer for necessary updates

Qualifications

• Bachelor’s degree in healthcare administration, business, or related field (Master’s preferred)
• Minimum 3–5 years of healthcare management experience, ideally in a private practice or pediatrics setting
• Proven ability to lead and develop teams in a detail-intensive, patient-focused environment
• Strong understanding of clinical workflows, patient scheduling, and billing systems (experience with EHRs like Elation, Charm, or similar a plus)
• Expertise with Microsoft products, automation software (such as Zapier, Keragon), and project management tools (such as Asana, Monday, Airtable) are also a plus
• Excellent communication, problem-solving, and organizational skills
• Warm, professional demeanor with a passion for health and wellness

Why Join GetzWell?

• Opportunity to work with a purpose-driven team delivering high-touch care
• Beautiful, family-friendly office environment in the heart of San Francisco
• Highly competitive salary and benefits package
• Supportive culture that values collaboration, growth, and innovation

TO APPLY: www.getzwell.com/practicemanager

• Health and Dental Insurance
• Paid Vacation and Sick Leave
• Simple IRA Employer Match