Bi-Lingual Senior Employee Benefits Account Manager

Blackbird is looking for an experienced and passionate Senior Employee Benefits Account Manager to join our small and mighty team. This role is an opportunity to do meaningful work, serving clients you can feel good about. Our clients range from nonprofits of all sizes, fellow B Corps, and folks generally doing good things in the world – the common thread is they are all mission driven organizations with great people.

In this role you will oversee the implementation and ongoing management of employee benefit programs, provide top-notch client service, and develop meaningful ongoing relationships with both our client leadership teams, and their valuable employees.

Your work will have a direct impact on the humans we serve and will drive the overall mission of Blackbird break the mold of cookie-cutter service and automation so rampant in our industry.

Job Responsibilities

• Develop and maintain strong relationships with clients to understand their employee benefits needs and provide tailored solutions.
• Oversee the implementation and administration of employee benefits programs.
• Serve as the main point of contact for client inquiries, escalations, and issue resolution.
• Collaborate with the internal team to manage client relationships to ensure seamless and efficient delivery of services to clients.
• Stay updated on industry trends, regulations, and best practices, and communicate changes to clients as needed.
• Research and advocacy for healthcare rights on behalf of marginalized communities.
• CRM & Client Resource Management (Zywave, AgencyBloc, Employee Navigator).

Key Experience Desired

• Minimum 5 Years Experience in the Employee Benefits field (insurance/broker side).
• Previous experience handling small, mid, and large-sized accounts from A-Z.
• Demonstrated ability to manage competing priorities and multiple, simultaneous tasks.
• Ability to take complicated insurance lingo and concepts and distill it into plain language for the average human consumer.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). Exceptional skill formatting documents to create visually appealing documents that align with Blackbird’s aesthetic.
• Competence in the remote work environment – proficient using digital tools such as Zoom, Google Teams, Slack, Google Drives, SharePoint, DocuSign, Adobe Sign.
• Active L&H (Life and Health) insurance license.
• Fluency in Spanish.

Required Skills & Strengths for This Role

You’ll be successful in this role if you have the following skills:

• Warmth and professionalism in your interactions with clients, co-workers, vendors, and anyone else we interact with through the scope of our work.
• Accountability to work independently while pro-actively over-communicating with your team on project/task ownership and updates.
• Verbal and written communication skills are clear, and kind, while handling questions and concerns from clients (and their employees).
• Excellent Communication Skills – A strong writer with the flexibility to write for many different voices and adjust both written, and verbal, communication styles to deliver a clear and thoughtful message to diverse audiences.
• Knowledge of, and sensitivity to, diverse communities, particularly BIPOC, LGBTQIA2S+, and other marginalized communities who face vast inequality within our healthcare systems.

VALUES:

• Commitment to intersectional feminism, anti-racist action, and social justice.
• Commitment to holding patience and empathy for humans dealing with the challenges of our healthcare system.

PHYSICAL ABILITIES:

• Ability to sit for 1-2 hours at a time.
• Ability to work on a computer most of the day.

How to Apply

Please submit your resume and a cover letter letting us know what draws you to Blackbird, how you feel your skills, strengths, and experience will support the work that we do.

HR@blackbirdbenefits.org

Please note that submissions without a cover letter will not be considered.

We look forward to hearing from you!

Closing date: Ideally the position will be filled by August 20th, with a start date in early September.

Our Hiring Process

• Initial Phone Interview with Blackbird HR
• Zoom Meeting with Blackbird Founder & HR
  • You will be provided with core interview questions ahead of our scheduled meeting
• Follow Up Interview with Blackbird Team
• Offers Made

Equity Statement:

We acknowledge and honor the fundamental value and dignity of all individuals. We commit ourselves to create and maintain an environment that respects diverse traditions, heritages, and experiences.

We believe our country, and our communities, are richer when we celebrate many cultures.

As an organization, we stand against anti-Black racism and all forms of oppression including transphobia, classism, sexism, antisemitism, and xenophobia.

We commit to focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks.

We believe unequivocally that BLACK LIVES MATTER.

Blackbird is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.