The focus of hospice care is on the patient and the family - the unit of care. One way that Caris achieves this is through what is known as The Better Way program. The Better Way program provides Caris employees and volunteers with a format for achieving excellence through customer service. The program incorporates customer care initiatives into the daily activities of all employees, from clinical staff and volunteers to administrators. Caris believes there is always room for improvement, and our employees and volunteers strive to improve our service each day. Caris employees and volunteers renew their commitment to The Better Way promises every day, so each day is better than the one before.