Part-Time Program Coordinator

Position Summary:

The Program Coordinator plays a vital role in fostering a smooth, supportive experience for the community members served by the Groveland Council on Aging. This part-time position of 16 hours per week, combines interpersonal engagement, logistical coordination, and administrative support, with a focus on facilitating access to programs and services that enhance quality of life. The ideal candidate is service-oriented, organized, and demonstrates a thoughtful, adaptable approach. They are committed to creating an inclusive, welcoming environment for people of all ages and backgrounds.

This role reports directly to the Director of the Groveland Council on Aging.

Position Title: Part-Time Program Coordinator

Hours: 16 hours/week (Mon - Thurs, ideally 4 hours a day, taking place between 9-2pm or 10-3pm)

Pay Rate: $20/hour

Location: Onsite, Groveland Town Hall, 183 Main Street, Groveland, MA 01834

Key Responsibilities and Time Allocation:

General Communication & Triage (50%) - 8 hours/week

• Serve as the initial point of contact, answering phone and email inquiries with empathy and precision, ensuring that all community members feel respected and heard.
• Triage requests and ensure timely follow-up, demonstrating empathy and professionalism in all interactions.
• Prioritize and respond to requests thoughtfully, recognizing that the support provided often has a significant impact on the well-being of those seeking assistance.

Program Registration & Coordination (30%) - 5 hours/week

• Assist community members in registering for programs, ensuring all interactions are clear and user-friendly.
• Maintain and update program registration lists, paying attention to detail.
• Approach each interaction with sensitivity, acknowledging that individuals may require additional assistance or accommodation

Program Set-Up & Support (10%) - 1.5 hours/week

• Assist with the setup of programs and events, from preparing materials to arranging spaces to ensure accessibility for all participants.
• Work collaboratively with staff, volunteers, and participants to make sure programs run smoothly and efficiently.

Minimal Marketing & Promotion (5%) - 0.5 hours/week

• Post on social media platforms using pre-designed templates to help promote programs and events.
• Support with calendar listings and ensure program details are accurate and up to date on public calendars.
• Assist the Director with simple, routine marketing tasks as time permits.

Administrative Tasks & Other Duties (5%) - 0.5 hours/week

• Assist with routine administrative tasks such as data entry, filing, and record-keeping to maintain efficient office operations.
• Participate in other duties as assigned to support the Council’s programs and services, fostering an inclusive, collaborative environment.

Desired Skills, Knowledge and Abilities:

We encourage all interested individuals to apply—even if you don’t meet every qualification listed.

Skills are often transferable, and we value diverse experiences and perspectives. If you’re enthusiastic about supporting older adults and believe you’d be a strong addition to our team, we want to hear from you.

• Customer Service Skills: Proven ability to be people-first, providing exceptional support and engagement with community members, ensuring every interaction is positive and solutions-oriented.
• Communication Skills: Strong verbal and written communication skills to effectively interact with a diverse range of individuals, ensuring clarity and empathy in all exchanges.
• Organizational Abilities: Proven ability to handle multiple responsibilities and adapt priorities smoothly where demands can change frequently.
• Tech Competency: Demonstrated ability to learn and adapt to various technology systems, including Microsoft Office, Google Suite, and other relevant tools for tasks such as registration management and email handling
• Problem-Solving Skills: Ability to triage inquiries and prioritize responses, resolving issues quickly and efficiently while maintaining a calm, supportive demeanor.
• Adaptability: Flexibility in handling shifting priorities, with a willingness to assist with a range of tasks as needs arise, contributing to a collaborative, team-oriented environment.
• Inclusivity and Sensitivity: Commitment to providing inclusive and respectful service to community members of all backgrounds and abilities, ensuring that everyone feels welcome and supported.

To Apply:

Approximate timeline:

• Application Deadline: July 13, 2025
• First-Round Interviews: Week of July 16 (with the Director)
• Final Interviews: Week of July 23 (with a panel of stakeholders)

We recognize that availability varies and are happy to be flexible with interview scheduling for candidates who may be a strong fit.

The Town of Groveland is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.