Northern Virginia Long-Term Care Ombudsman Program

Ombudsmen:

Advocate for improving the quality of life for persons receiving long-term care services.

Resolve complaints against long-term care providers through counseling, negotiation, and investigation.

Provide information about long-term care providers to help consumers make an informed choice.

Educate the community about long-term care issues.

Visit long term care facilities on a weekly basis through our volunteer program.

Train long-term care staff.

Consult with providers.