Office of Congressman Mark Takano

TITLE: Field Representative/Caseworker

REPORTS TO: District Director

CORE RESPONSIBILITIES:

• to monitor and update the District Director on district and local issues;
• to answer casework correspondence and verbal communications with constituents; and
• to act as liaison with federal, district, and local agencies for the Member and constituents.

QUALIFICATIONS:

• strong oral and written communication skills;
• thorough knowledge of legislative process;
• knowledge of all issues and events in the district in which the Member is involved;
• proficiency in word processing;
• strong telephone skills;
• thoroughness and careful attention to detail;
• skill in organizing and prioritizing work tasks and activities;
• ability to exercise discretion and independent judgment in fulfillment of casework responsibilities;
• availability to work long hours;
• ability to work well under pressure; and
• ability to work cooperatively and courteously with others.

DUTIES:

• acts as the grass roots representative for the Member within his or her area of responsibility including answering casework correspondence, verbal communications with constituents, and acting as liaison with federal, district, and local agencies;
• informs the Member and the District Director of all happenings in his or her assigned issue areas by screening district media sources and interacting with constituents;
• handles all casework assignments;
• acts as liaison and interfaces with city, county, district, and federal officials, the chamber of commerce and other persons or groups to form effective relationships for the Member;
• acts as liaison with and notifies the appropriate media when the Member will be in their area and works with the Member's Scheduler and Press Secretary to ensure appropriate media participation;
• assesses casework for problems requiring legislative action and makes recommendations to the District Director and Chief of Staff/Administrative Assistant;
• monitors scheduled district meetings for the Member with constituents;
• screens and refers cases, when appropriate, to other district offices;
• handle Office matters such as logging incoming and outgoing correspondence, handling visitors, telephone calls, and computer operations;
• logs in all incoming and outgoing mail and incoming telephone calls relating to casework;
• prepares monthly reports for the District Director on pending cases and district activities in his or her assigned issue areas;
• continually screens active cases and acts as liaison with constituents to ensure that their cases are handled in a responsive manner;
• maintains up-to-date files on all cases and categories of information of importance to the Office; and
• performs other duties as assigned.