Admissions Outreach Assistant/College Assistant

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

The Admissions Outreach Assistant/College Assistant plays a key role in representing the School to prospective students and families through a variety of communication channels and events. This position is responsible for assisting with outreach campaigns and serving as a primary point of contact for admissions inquiries. The ideal candidate is a proactive communicator, highly organized, and committed to delivering exceptional service and information to future members of the campus community.

Duties and Responsibilities:

Reporting to the Director of Admissions, the Admissions Outreach Assistant/College Assistant will:

• Represent the School at admissions activities, including assisting with information sessions events
• Collaborate with faculty and staff across the School to ensure a seamless transition for entering students
• Support outreach for the Office of Admissions, including responding to student inquiry by email, phone, in-person and text using Mongoose, the Office’s texting platform
• Assist with Admissions outreach via mailings, including multiple publications and postcards
• Perform administrative work (e.g., assist with materials for presentations, meetings, training workshops) related to ongoing and one-time Admissions initiatives
• Assist with transcript processing and mailing requests
• Coordinate schedules, meetings and travel, as needed for the Admissions team
• Perform other research and/or administrative duties, as assigned

Preferred Minimum Qualification:

• High school diploma/GED

Preferred Qualifications:

• Bachelor’s degree, certificate or college-level coursework from an accredited college or university
• Strong attention to detail and accuracy
• Prior experience in an education setting (K-12 or higher education)
• Commitment to high-quality customer service
• High level of proficiency in Microsoft Office (especially Excel)
• Ability to work both independently and as part of a team
• Ability to meet deadlines, handle multiple assignments simultaneously, and be flexible in an environment with changing priorities
• Strong organizational and time-management skills
• Excellent communication skills, both written and verbal

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

https://sps.cuny.edu/about/policies

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee).

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.