Case Management Supervisor

After Innocence: Case Management Supervisor

Who we are:

After Innocence is a non-profit that provides post-release assistance to America’s exonerees – people who were wrongfully convicted and imprisoned for crimes they did not commit – and advocates with them for policy reform. We do all our work remotely, with clients across the country.

Our mission is to reach and offer support to every exoneree in the United States, and provide each one with consistent, reliable, and proactive re-entry support in key areas, including ensuring access to health care, social services, and legal services, mental health treatment, and financial planning counseling, and other services.

We also work to promote the passage of laws through which every state will become more accountable for wrongful conviction by fairly compensating exonerees for the harm they have suffered and assisting them with post-release services.

Through this work, we provide meaningful help to exonerees as they rebuild their lives after wrongful conviction, bring our laws into closer alignment with values of justice and equity, and contribute to a general shift toward greater justice system accountability and fairness.

Position:

After Innocence is seeking a part-time, senior-level Case Management Supervisor to join our growing team. As a Case Management Supervisor, you will use your excellent communication, data management, and supervisory skills to support our case management staff in performing their roles. You will supervise our team of case managers bi-weekly (or as needed) in order to review, train, and guide staff towards meeting high standards of service. You will review case manager’s case documentation and time-keeping on a weekly basis. Given your expertise in providing high quality case management services, you will serve as a knowledgeable and reliable resource for the After Innocence team to ensure consistent, high quality services are delivered to our exoneree-clients. You will set expectations and provide oversight of adherence to case management policies and procedures. You will exercise sound judgement in escalating client issues to our Executive Director, as needed.

In addition to supervision, you will work one-on-one with a caseload of exoneree-clients via phone or video to ensure access to health care and social services in their communities, and then provide the start-to-finish support each one needs to obtain and make good use of those resources. This experience will inform how you approach your supervisor role and ensure you are familiar and up-to-date with the needs of our unique community of clients. You will also work with the After Innocence staff to improve our processes and ensure our services are meeting the needs of the exoneree community. This is not a clinical position.

The anticipated time commitment is approximately 15-20 hours per week, although this is flexible based on organizational needs and candidate’s availability. Pay is hourly at $50/hour.

Ideal Candidate:

• Self-starter, detail oriented and highly organized with their work.
• Flexible and able to work collaboratively with a remote team spread across the country.
• Self-starter. Experienced at working independently/remotely and takes pride in setting a tone of friendly, warm professionalism and offering high quality direct services to clients.
• Skilled at people management and enjoys team building
• Manages time efficiently and escalates issues, as needed.
• Has strong assessment skills to perform in-depth intakes and ongoing assessment of client’s needs although it is not a clinical role
• Highly knowledgeable about our service areas including healthcare utilization and access to social services and curious to learn more
• Passion for serving justice-impacted populations
• Empathetic, warm and skilled at engaging/building trust with staff and clients

Skills Needed:

• Degree in Social Work, Case Management, Health Promotion or similar field. Highly experienced with BA is acceptable, Master’s degree is preferred.
• A minimum of 2-3 years in a supervisory position. Candidates without supervisory experience will not be considered for this role.
• 8-10 years + experience in direct service case management/social work preferred
• Strong administrative, organizational and case management skills
• Background in navigating healthcare utilization
• Demonstrated qualities such as strong communication skills, tenacious follow-up, and resourcefulness -Ability to connect with clients and staff in a warm, engaging manner
• Maintain accurate written and computer-based files
• Previous experience with Salesforce is a plus!