Digital Support Specialist

Duties and Responsibilities

Incumbent may perform any combination of the tasks listed below:

• Assists in development and maintenance of standards-compliant websites and landing pages using HTML, CSS and other appropriate applications and software.
• Assists in production of email and web templates, and static and animated banners.
• Performs a variety of tasks relating to front-end web and multimedia support including but not limited to Canva, Frontify, Adobe Creative Suite, converting mock-ups of websites to a working webpage with valid codes, and conducts cross-browser testing and implementation.
• Uses content management systems for posting content, photos, videos and other materials to the website.
• Utilizes various applications to create web and multimedia projects in support of CTA campaigns and initiatives.
• Assists in the creation of interfaces, animations, graphics and videos.
• Creates custom web pages and other materials using new and existing templates.
• Assists with day-to-day management of CTA websites, including the posting of routine changes and updating copy and materials.
• Creates, develops and produces copy materials for use on all CTA websites, CTA-supported websites and other projects.
• Assists with maintenance of CTA's digital asset management system, including file organization, tagging, and user access support.
• Supports email and text messaging campaigns by building, formatting, testing, and proofing messages in platforms such as Action Network, Salesforce, and Hustle.
• Supports digital campaign coverage during contract campaigns, strikes, political campaigns, and other rapid-response moments.
• Designs graphics and visual assets in Canva for social media, email, web, and print, working from existing brand templates and formatting new layouts as needed.
• Edits video content for digital platforms using Adobe Premiere Pro and After Effects, including cutting, captioning, motion graphics, and basic color and audio adjustments.
• Provides production support for Soapbox video campaigns, including coordinating member submissions, processing and editing video clips, and assembling final assets for distribution.
• Edits and proofreads a variety of documents, including website and video content with attention to grammar, punctuation, spelling and style.
• Understands the use of website and search analytics.
• Researches, suggests and helps to implement new website and social media topics to improve the user experience by keeping abreast of changes in technology.
• Uses appropriate research tools and systems.
• Arranges meetings and conferences, prepares materials for duplication and performs other logistical duties as assigned.
• Prepares, compiles, and maintains files, reports and records as needed.
• Performs other appropriate duties as assigned.

Qualifications

• Bachelor's degree & 1 year relevant experience, or Associate degree & 3 years relevant experience or High School diploma/GED & 6 years relevant experience.
• Experience and strong knowledge of current web technologies (HTML, CSS, JavaScript, Adobe Creative Suite, etc.) and visual development frameworks and software (WordPress, Illustrator, InDesign, etc.).
• Knowledge of current and commonly used web trends, resources and multimedia concepts and practices, including Search Engine Optimization (SEO) best practices.
• Familiarity with digital asset management systems (Frontify or similar), email and text messaging platforms (Action Network, Salesforce, Hustle, or similar), and social media platforms.
• Experience with video editing software such as Adobe Premiere Pro and After Effects, including basic motion graphics, captioning, and color and audio adjustments.
• Proficiency in Canva, including working with brand templates and designing original layouts for social, email, web, and print.
• Demonstrated support for racial, social, and economic justice; workers' rights; and a well-funded public education.
• Ability to follow instructions and pre-established guidelines to perform functions of the job.
• Demonstrated ability to exercise planning, coordinating and follow through skills as applied to large complex logistical projects.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work cooperatively with fellow employees, leadership and management in a complex interdependent organization structure.
• Ability to learn and communicate CTA structure, policies, and procedures.
• Computer proficiency and the ability to learn and use the Association’s software programs.
• Exceptional attention to detail and consistency.
• Able to work overtime as needed.
• Able to travel as needed.

CTA offers employer-paid health and life insurance, 401k, pension and other generous benefits.