PSH Clinical Manager

Job Title: Clinical Manager, Permanent Supportive Housing

FLSA Status: Full-Time, Exempt

Reports To: Director of Permanent Supportive Housing

Direct Reports: Case Manager Supervisors

Date Issued: 12/19/2022

Date Revised: N/A

Location: Washington, DC

Housing Up builds thriving communities in Washington, DC by developing affordable housing and offering comprehensive support services to homeless and low-income families. We provide a range of housing options that include - permanent supportive housing, rapid re-housing and affordable housing with resident services. We are also a nonprofit affordable housing developer with more than 600 units of housing in our portfolio. We believe that people who have safe, affordable housing and genuine opportunities are empowered to transform their lives.

Founded in 1990, over the past 33+ years, our organization has grown from serving 14 families in one building in Northwest DC to serving more than 900 families throughout the city. Housing Up is now one of the city’s largest homeless services providers and is a critical partner in the District’s plan to end family homelessness. Housing Up is a Housing First organization and is proud to be a critical partner in Mayor Muriel Bowser’s plan to make homelessness “rare, brief, and nonrecurring”.

Position Summary

The Permanent Supportive Housing Clinical Manager is responsible for supervising the Permanent Supportive Housing Case Manager Supervisors. The Clinical Manager provides clinical support and instruction regarding intervention techniques to support family and individual case management. This support is in line with Housing Up's adopted principles and practices and ensures that families are treated in an empowering, dignified, and sensitive manner. The Clinical Manager also assists the Director of Permanent Supportive Housing with administrative tasks related to program management. The Clinical Manager serves on the leadership teams of Permanent Supportive Housing and the Housing Up Leadership teams.

Essential Functions

• Plan and facilitate a monthly Clinical Case Conference meeting for the PSH team, providing theory-based assessments of issues and behaviors, guidance and advice for staff responses, and empathetic and practical support of case managers facing difficult clinical situations.
• Supervise Case Managers Supervisors.
• Provide supervision to the PSH Team along with in-the-field support as needed.
• Assist the Director with the administrative functions of the department, including attendance at regularly required DHS (Department of Human Services) meetings; monthly reporting requirements; representing Housing Up at pertinent workgroups across the city on an as-needed basis; representing the PSH department as needed within the agency; assist in the hiring and interview processes for staff; participate in program planning, goal setting, and data collection.
• Manage the process for all clinical documentation within the team (including assessments and service plans), ensure staff are appropriately trained in the use of these tools, and that the documentation is completed in compliance with our service contract.
• Assist with training case management staff in the principles of trauma-informed care, harm reduction practices, motivational interviewing, and other program-specific policies and procedures.
• Conduct monthly case consultations and track monthly progress during supervision.
• Train team members to write biopsychosocial assessments. Review and approve the clinical documentation for direct reports.
• Provide crisis support and other needed clinical support to residents – primarily in the community and residents’ homes, but in any setting necessary.
• Coordinate internship opportunities with universities and provide field instruction to Housing Up’s employees and other students assigned to Housing Up for field placement.
• Provide ongoing supervision to employees who are pursuing social work or similar licenses.
• Collaborate with other service providers in the community to ensure that residents are receiving high-quality, effective services that meet their needs.
• Maintain written and computerized records, compile reports, and complete other program documentation, as required.
• Maintain appropriate confidentiality of client information and records.
• Participate actively in regular supervision, team meetings, and other all-staff meetings and events. Attending professional training courses and conferences, as needed.
• Ensures timely and accurate data management monthly reporting.
• Complete monthly quality assurance audits.
• Complete all other duties as assigned.

Educational & Work Experience Requirements

• Licensed in the District of Columbia as either a LICSW or LPC
• Minimum of two years of management experience providing supervision, counseling or case management services to individuals/families experiencing homelessness or other related populations.

Benefits

Housing Up offers a competitive benefits package including health insurance, retirement plan with company match, paid vacation and sick leave, commuter benefits, summer Fridays, tuition assistance, new hire/referral bonuses, professional development budgets, and a work environment aimed at a healthy work-life balance.

Housing Up is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Housing Up offers a competitive benefits package including health insurance, retirement plan with company match, paid vacation and sick leave, commuter benefits, summer Fridays, tuition assistance, new hire/referral bonuses, professional development budgets, and a work environment aimed at a healthy work-life balance.

Housing Up is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Bilingual candidates are encouraged to apply.