House Manager - Part-Time

The Philadelphia Ronald McDonald House (RMHC Philly) is seeking energetic, hospitality-oriented individuals to serve as part-time House Managers.

A flexible schedule is required for this position – applicants who can work nights, weekends, holidays and/or overnights are preferred. All applicants must be able to work at both our Chestnut Street and Front Street and Erie Avenue locations.

Our Part-Time House Managers oversee the operations of our Chestnut Street (University City) and Front & Erie (North Philly) locations on a rotating schedule and act as the primary staff contact for guests staying at the Philadelphia Ronald McDonald House. This position is responsible for maintaining a home-like and supportive environment, assuring that guest services are provided in a manner consistent with the mission and policies of RMHC Philly.

Part-Time Managers do not have a set schedule and cover shifts when the regularly scheduled House Managers are not available. There is coverage on site 7 days a week/ 24 hours a day. Relief Managers must possess the ability to handle high stress situations and make decisions quickly. They are expected to maintain a positive, family-focused attitude exemplifying the RMHC Philly mission.

Essential Duties:

House Management:

• • Directly participate in and oversee all functions and duties related to House Operations including maintaining the safety and security of the entire premises (building and grounds)
  • Respond to emergency situations including all alarms, family crisis and other emergencies
  • Oversee the entire family experience from arrival to departure, appropriately utilizing House resources
  • Complete family check-in and out process
  • Troubleshoot facility issues and correct using appropriate measures
  • Monitor all guests, vendors and visitors ensuring that everyone is screened appropriately and that overnight guests are recorded accurately
  • Assist with inventory and storage of all supplies
  • Monitor the cleanliness of the House to ensure RMHC Philly standards are met, including inspections of common areas and guest rooms as directed

Hospitality Services:

• • Maintain the highest level of hospitality and customer service
  • Work with our Family Support Services team to ensure the timeliness of room requests, check-ins, check-outs as needed

Manage Daily Volunteers:

• • Assist volunteers and ensure they maintain a positive family focused attitude, philosophy and work ethic relative to RMHC Philly’s mission.
  • Engage, utilize and lead volunteers in a positive manner that makes them feel valued and respected

Competencies:

• • Ability to handle high stress situations and make decisions quickly
  • Exceptional problem solving and decision-making skills
  • Strong interpersonal and communication skills
  • Ability to effectively interact with a diverse group of people in a fair and consistent manner
  • Motivated, self-starter able to work independently
  • Detail-oriented
  • Able to manage multiple tasks simultaneously
  • Ability to understand and practice confidentiality
  • Possesses patience, attentiveness and sensitivity to the needs of others
  • Flexible
  • Computer proficiency in Outlook, Excel, Word