Aging and Disability Medicaid Case Manager II-Bilingual in Vietnamese

At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 16,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all.

When one of us succeeds, we all succeed!

Neighborhood House is on a mission to becoming a multi-cultural, anti-racist agency. We are achieving this by sharing power, listening to and learning from each other and our communities, and working to repair past inequities. We are building a culture where equity is the foundation, inclusiveness is the default, and access for marginalized communities is the norm.

Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found?here.

Click here for more details about our benefits program.

Job Summary

Neighborhood House has a longstanding commitment to ensure that low income, immigrant and refugee aging and disabled members of our community age in place, receiving culturally appropriate services that enable the highest quality of life. The primary role of this position is to assist clients and their families to obtain the supports needed to remain in their homes . The case manager reports to the Community Health Supervisor. The Case Manager will develop and implement care plans for clients to assist them in meeting their goals and ensuring that all of their Activities of Daily Living (cooking, cleaning, bathing, etc.) are addressed.

The ideal candidate will have experience with navigating within a dynamic and flexible atmosphere and have experience working with aging and disabled populations.

Responsibilities

• Support program outreach activities to inform the community about the services available, as needed.
• Conduct in-home functional assessments and reassessments for a case load of approximately 75-85 clients. Collect personal data and analyze information to establish a tailored plan of care for each client and their family that supports the client’s goals.
• Review eligibility for program annually and as needed.
• Provide oversight of the care plan and conduct care plan reviews as needed..
• Document all client activities and maintain confidential client records.
• Provide information, referral, and advocacy to link clients and their caregivers to appropriate services in a timely manner.
• Participate in clinical case reviews, trainings, and case consultations.
• Conduct placement (i.e., Assisted Living, Adult Family Home, etc.) assessments and/or termination planning as needed for clients exiting case management services.
• Maintain work standards to ensure compliance with DSHS Quality Assurance and HIPAA expectations.
• Travel to clients’ homes in King County to conduct in-home assessments.
• Work with interpreters as needed.
• Some evening and/or weekend work may be required.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Social Work, Behavioral Science, or related field plus 3 years of experience working in social work or human services, with an emphasis on aging, low-income and diverse populations, OR
• Associates Degree in related field with 5 years of experience working in social work or human services, with an emphasis on aging, low-income and diverse populations may be considered.
• Bi-lingual in target language with English proficiency sufficient to complete complex documentation and navigate WA State on-line databases and care planning tools.
• Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion.
• Neighborhood House is on a journey to become a fully inclusive, multicultural, anti-racist organization. Candidate must demonstrate a commitment to advancing racial equity and social justice.
• Experience working with elderly or disabled adults who have unstable health conditions and risk factors including multiple physical and/or mental health problems, long-term care needs, and/or drug/alcohol problems.
• Demonstrated ability to perform job duties within the context of complex Federal and State regulations and definitions and to complete extensive technical documentation.
• Knowledge of and experience in elderly/disability issues and social/health related resources that assist elderly and individuals with disabilities maintain their independence and quality of life.
• Ability to communicate effectively, both orally and in writing, with individuals from a wide range of cultural backgrounds.
• Must have reliable, independent transportation for periodic travel to client homes and between work sites.
• Self-starter, highly organized, dependable, have strong problem-solving skills and be able to manage multiple complex problems.
• Must be proficient in key computer applications (MS Office/Word/Excel/Access).
• This is a hybrid position with a minimum of two-three days on-site per week
• Bilingual in Vietnamese

Required Credentials

• Must pass Neighborhood House background check requirements.
• Position requires Washington State bi-annual criminal background re-check.

Post-Hire on-the-job Training Requirements

• Current First Aid Certificate within 30 days of hire.
• Current CPR Certificate within 30 days of hire.
• Sexual Harassment Training within 30 days of hire.
• Child Abuse and Neglect training (within 2 weeks of hire).

Employment Practice

Neighborhood House is committed to diversity and to equal opportunity employment. As an equal opportunity employer, we support and follow federal, state and local laws prohibiting employment discrimination. Neighborhood House does not exclude, deny benefits to, or otherwise discriminate on the basis of race, age, sex, color, creed, religion, caste, disability, national origin, marital status, mental or physical ability including HIV status, height, weight, veteran status, military obligations, sexual orientation and expression of gender identity, or any other classification protected by law. Management and People & Culture are committed to ensuring that all personnel decisions that affect employees, clients, volunteers, and board members are made in accordance with the equal employment opportunity principles of nondiscrimination.

For more information

Inquiries may be directed to People and Culture at (206) 461-8430 or by e-mail to jobs@nhwa.org.