IT and Cybersecurity Trainer and IT Support Provider

IT and Cybersecurity Trainer and IT Support Provider

Organization

Syrbanism gUG

Location

Remote / Hybrid

Position Type

Service provider / short-term consultancy

About Syrbanism

Syrbanism gUG is a Syrian civil society organization registered in Berlin, Germany. Syrbanism works on urban recovery, civic participation, Housing, Land and Property rights, environmental justice, participatory planning, spatial justice, knowledge production, and community-led development in Syria.

As Syrbanism’s team and project portfolio grow, the organization is seeking an experienced IT and Cybersecurity Trainer and IT Support Provider to help strengthen its internal digital working environment, staff practices, and systems security.

Opportunity Overview

The selected consultant or service provider will support Syrbanism with practical IT and cybersecurity training, secure setup of internal systems, and hands-on IT support during the implementation period.

The assignment includes staff training, cloud and file-sharing setup, email account configuration, two-factor authentication, Slack and Monday.com configuration, website backend security support, digital finance access structures, AI tool configuration, troubleshooting, and documentation.

Scope of Work

1. IT and Cybersecurity Training

The provider will design and deliver practical training sessions for Syrbanism staff covering:

• Cybersecurity awareness, including phishing, password management, safe browsing, and handling sensitive data.
• Secure use of cloud platforms, email, and collaboration tools.
• Permissions, access control, and safe data sharing.
• Two-factor authentication, including setup, management, and recovery.
• Website security awareness.
• Responsible use of AI-based productivity tools.

1. Systems Setup and Configuration

The provider will support the setup and configuration of the following systems:

• Cloud and file-sharing structures, including folder organization, permissions, user access, and document-sharing rules.
• Staff email accounts, including professional account creation, security settings, and access controls.
• Two-factor authentication across relevant platforms.
• Monday.com and Slack workspaces, including user roles, boards, channels, and basic workflows.
• Website backend security, including spam reduction, form security, admin access review, and basic protections.
• Digital finance structures, including access rights and data segregation.
• AI tool accounts and guidelines for responsible internal use.

1. IT Support

The provider will provide responsive IT support throughout the assignment, including:

• Troubleshooting technical issues.
• Assisting users with configured platforms.
• Supporting staff adoption of new systems.
• Documenting common problems and solutions for future reference.

Deliverables

The provider will deliver:

• Training sessions with supporting materials or guides.
• Configured, tested, and operational systems.
• Staff accounts created, permissions assigned, and two-factor authentication activated.
• Website security improvements implemented.
• Written documentation of configurations, access structures, and security measures.
• Troubleshooting and FAQ guide for staff.
• Final handover session with a walkthrough of systems and maintenance recommendations.

Required Qualifications

Applicants should demonstrate:

• Relevant experience in IT systems setup, cybersecurity training, digital security, cloud platforms, and organizational IT support.
• Experience configuring email accounts, cloud systems, permissions, access control, two-factor authentication, and collaboration tools.
• Experience with platforms such as Google Workspace or Microsoft 365, Slack, Monday.com, Zoom, and similar tools.
• Experience supporting NGOs, civil society organizations, small teams, or international organizations.
• Ability to explain technical concepts clearly to non-technical users.
• Strong documentation and troubleshooting skills.
• Good understanding of data protection, confidentiality, and secure handling of sensitive organizational information.
• English proficiency is required.
• Arabic is an asset.

Preferred Qualifications

• Experience supporting organizations working in sensitive or high-risk contexts.
• Familiarity with GDPR and organizational data protection requirements.
• Experience with website backend security and spam reduction.
• Experience developing practical user guides, SOPs, or internal IT documentation.
• Experience supporting responsible use of AI tools within organizations.

Proposal Requirements

Interested consultants or service providers should submit:

• Consultant or company profile.
• Description of relevant experience.
• Proposed methodology and workplan.
• Proposed training plan, including topics, format, and number of sessions.
• Implementation timeline and availability.
• Financial proposal covering training, setup, support, and any optional ongoing costs.
• Examples of similar work or references, where available.

How to Apply

Please send applications to: hello@syrbanism.com

Email subject line:

Proposal – IT and Cybersecurity Trainer and IT Support – [Candidate/Organization Name]

Deadline

Open until filled.

Only shortlisted applicants will be contacted.

Equal Opportunity Statement

Syrbanism is an equal opportunity organization. We encourage applications from women, Syrian professionals, and candidates from diverse and underrepresented backgrounds.

Data Protection and Confidentiality

The selected consultant or service provider will handle sensitive organizational data and must treat all information as strictly confidential. The provider will be expected to comply with Syrbanism’s confidentiality, safeguarding, data protection, gender equality, conflict sensitivity, and code of conduct standards.