Enrollment Coordinator

Job Title: Enrollment Coordinator

Location: Bellevue (main office) and Tacoma (alternate office)

Department: Program

Reports to: Director of Recruitment & Enrollment Experience

Pay Range: $50,000 - $52,000 annually, paid as an hour wage + Generous benefits including 4 weeks of vacation along with 12 sick days and 2 personal days per year. 100% employer paid medical, dental, vision, and long-term disability for employees, 401(k) employer match, EAP and onsite workout facility.

Work Schedule: Hybrid, 2 days onsite & 3 days remote with alternating weeks 3 days onsite & 2 days remote. Must be available to work evenings and weekends on a consistent basis.

FLSA Status: Non-Exempt, Full-time

Last Reviewed: July 2025

Our Values: Trusted and Transparent | Respect and Dignity | Relationship Building | Inclusivity and Belonging | Rise to Meet Youth

Our Mission: To create and support 1:1 mentoring relationship that ignite the power and promise of youth.

BBBS believes all youth should have the chance to reach their potential and achieve success in life- we believe the same thing about our team members. Rooted in the Puget Sound region for more than 60 years, Big Brothers Big Sisters of Puget Sound is the nation’s largest donor and volunteer supported mentoring network. BBBSPS has an urgent mission and is searching for dynamic individuals to help us deepen and broaden our impact in the Puget Sound region.

JOB SUMMARY:

The Enrollment Coordinator position is an opportunity to flex your skills in evaluating and understanding the needs of youth, mentors, and parents/guardians. This role utilizes skills in screening, interviewing, and preparing applicants on both sides of the mentoring relationship. These screenings often contain stories of individuals’ trauma and difficult life circumstances.

The best candidates for this role will be familiar with managing the emotions these screenings can bring up. Interactions with the public and documentation within our Salesforce CRM are the primary functions of the role. This role requires an outcomes-driven team player who is highly organized, comfortable and confident in speaking with the public (esp. with youth), who excels in an environment of innovation. As an organization, BBBSPS serves not only as defender of our youth’s potential, but also as curator of potential for our staff.

JOB RESPONSIBILITIES:

Essential functions:

• • Conduct youth enrollments, including individual orientations, interviews, and completion of other enrollment processes
  • Conduct volunteer enrollments, including background checks, pre-processing, interviews, professional assessments with recommendations for matching with youth, and completion of other enrollment processes
  • Assess and refer volunteers to alternative or additional training opportunities and services as needed
  • Display high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify potential safety issues for volunteers, children, and their families
  • Collaborate with other service delivery staff to ensure smooth transitions between functions
  • Review and follow up on references as appropriate. Immediately bring to supervisor any concerns about reference information which may influence volunteer enrollment
  • Has regular supervision meetings with their manager to ensure goals are being met and to address any issues and/or concerns
  • Review all enrollment information and make recommendations for participation in the program. Assess and apply factors contributing to successful matches. Effectively align volunteer interests and qualifications with service options of the agency
  • Maintain Salesforce documentation with a high degree of accuracy to assure accountability, effectiveness, and efficiency
  • Support the provision of volunteer pre-match training, match proposals, and match introductions as needed as well as additional special projects and community outreach
  • Promote and maintain cooperative working relationships with other community organizations
  • Participate in agency events to assist with annual fundraising goals
  • Meet goals for new matches activated, match length, quality measures, processing time
  • Other duties as assigned

JOB QUALIFICATIONS:

• • Bachelor's degree in child development, social sciences or health sciences, or the equivalent combination of education and relevant work experience
  • Access to reliable automobiles, valid driver’s license, auto insurance
  • Understanding of child development and family dynamics
  • Understanding of issues/barriers that impact children and families from underserved populations
  • Ability to collect meaningful data and draw solid conclusions
  • Proficiency in Microsoft Word, Excel, Outlook.
  • Proficiency with CRM database software such as Salesforce (Match Force)
  • Ability to work independently exercising good judgment, decision-making and problem-solving skills
  • Ability to succeed in a fast-paced environment
  • Understanding of confidentiality and ability to maintain strict confidentiality of sensitive information required
  • Available to work evenings and weekends on a consistent basis
  • Excellent written and oral communication skills reflecting solid customer service in both in-person and virtual settings

COMPETENCIES NEEDED TO BE SUCCESSFUL WITHIN BBBSPS:

We seek to hire for, and further develop with each employee the following competencies that we have identified as critical to success for individual employees and for achievement of the BBBSPS mission:

Core Competencies

• • Accountability/Workload management
  • Constructive Communication
  • Customer Service Orientation
  • Growth Mindset, Adaptability
  • Cultural Sensitivity
  • Collaboration
  • Expertise in Area of Focus

Leadership Competencies

• • Develops and Motivates Others
  • External Relationship Builder
  • Team Effectiveness
  • Emotional Intelligence
  • Organizational Growth Orientation
  • Problem-Solving
  • Initiative and Results Driven

WORK ENVIRONMENT

The environmental conditions described are representative but not all inclusive of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• • Routine office environment
  • Frequent independent travel
  • Physical demands: while performing duties of job, employee is occasionally required to stand, walk, sit, reach with hands and arms, talk, and hear. Employees must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • Work environment: The noise level in the work environment is usually moderate. Interviews and calls are conducted continuously throughout the office.
  • Phone time: Approximately 70% of the work will be spent on the phone or on video calls contacting volunteers, parents/guardians, references, and Littles

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, physical demands, and required skills. BBBSPS may add to or change the position's duties at any time

Employment with BBBSPS is “at will” meaning that either the employee or BBBSPS may end the employment relationship at any time and with or without cause

Equal Employment Opportunity

At Big Brothers Big Sisters of Puget Sound, we are unwavering in our commitment to justice, equity, diversity, inclusion (JEDI) and these principles are integral to our values and mission. We firmly believe that every person should have the opportunity to reach their full potential, and we are committed to upholding JEDI principles in all aspects of our organization. We are dedicated to taking concrete actions to uphold these values both internally and externally, with a particular focus on empowering BIPOC (Black, Indigenous, and People of Color), LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex, and asexual, plus) individuals and other traditionally marginalized communities. Through these actions, both internally and externally, we create a transformative environment where every person can thrive, be heard, and truly belong.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities wither unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.