Family Services & Outreach Coordinator

Family Services & Outreach Coordinator

Furnishing Hope of Massachusetts, Inc. (FHMA) – Cambridge, MA

Furnishing Hope of Massachusetts (FHMA) is a Cambridge-based 501(c)(3) nonprofit dedicated to helping families transitioning out of homelessness turn their empty apartments into safe, comfortable, and nurturing homes. We provide the essential furniture, household goods, and delivery/set-up services that gives families the foundation for a fresh start. Serving families across Greater Boston, FHMA is powered by compassion, community, and the belief that everyone deserves a place to call home.

We’re looking for a Family Services & Outreach Coordinator to manage the daily operations that support our work.This role is at the heart of FHMA’s mission—partnering with referring agencies and families, coordinating and supervising deliveries, managing in-kind donations, supporting volunteers, and ensuring that everything runs smoothly. You’ll work closely with the Executive Director and a small but mighty team. It’s a great opportunity for someone eager to grow in nonprofit management while making a real impact in people’s lives every single day.

Every week, you’ll see the direct results of your work—empty apartments transformed into comfortable homes where families can begin rebuilding their lives with dignity and hope.

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How You’ll Support Families and Keep Furniture & Home Goods Deliveries Running on Track

Public-facing:

• Serve as the primary contact for referring agencies and families.
• Ensure families receive what they need by coordinating with Case Managers, movers, and volunteers.
• Provide on-site supervision during furniture deliveries (up to 2 days per week) to make sure the process runs smoothly.

Behind the scenes:

• Coordinate timely delivery of furniture and “Starter Sets” (Bedding, Kitchen, Bathroom, and Toiletries).
• Manage home goods inventory and logistics in collaboration with social service partners and vendors.
• Manage preparation of Starter Sets—often working side by side with volunteers.
• Monitor stock to ensure essentials are always available.
• Oversee relationships with vendors, in-kind donors, and movers.

Lead & Inspire Volunteers

• Recruit, train, and supervise volunteers who make our work possible.
• Be the go-to contact for volunteer inquiries and opportunities.

Support Fundraising & Outreach

• Build connections with potential donors of furniture and household goods, including local businesses, congregations, and community groups.
• Assist with grant preparation and fundraising projects.

Keep Our Community Engaged Online

• Help update FHMA’s website and social media (Facebook, Instagram) with timely, engaging content.

Pitch In Where Needed

• Assist with data entry, supply ordering, and event support.
• Contribute to fundraising events and special projects that bring our mission to life.

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What You Bring

• Bachelor’s degree or a comparable combination of education and experience
• 2+ years of administrative or office experience (volunteer experience counts!)
• Valid driver’s license, good driving record, and access to a reliable vehicle (mileage reimbursed)
• Strong organizational skills with the ability to juggle multiple responsibilities and wear many hats
• Adaptability and flexibility to move seamlessly between diverse tasks and environments
• Proven ability to build positive relationships and collaborate with a wide range of people in various settings (You’ll be working with families, partner organizations, vendors, volunteers, and donors.)
• Excellent written and verbal communication skills
• Experience working with volunteers (recruiting, training, or supervising)
• Solid computer skills, including Excel; database experience is a plus
• Nonprofit experience preferred but not required
• A collaborative spirit, flexibility, and the ability to thrive in a dynamic and changing environment

What We Offer

• Community Impact: The daily reward of seeing the direct results of your efforts—turning empty spaces into real homes
• Collaborative Culture: A small, dedicated team that values kindness, flexibility, and shared commitment to service
• Professional Growth: Hands-on experience across nonprofit operations, volunteer engagement, fundraising, and program delivery
• Generous Time Off: Three weeks paid vacation, plus 11 paid holidays, and sick time
• Mileage Reimbursement: Support for travel in your personal vehicle for deliveries and work related responsibilities

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This role is more than just a job—it’s a chance to bring stability, comfort, and dignity to families starting over. If you’re organized, mission-driven, and ready to roll up your sleeves, we’d love to meet you.