SEEK Program Assistant/College Assistant

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

CUNY SPS SEEK Program:

The SEEK program is designed to support previous New York State Opportunity Program transfer students in pursuing and completing their first bachelor’s degree fully online. The program provides students with a myriad of services such as tutoring, academic support & advising, and financial support. The SEEK program works with prospective students, applicants, and current students. As a member of the SEEK team, the SEEK College Assistant will support the processes to recruit, admit, enroll, and retain students each semester. More specifically, in this role the Admissions Assistant will provide critical support as the office processes SEEK applications and working with current SEEK students in a timely and accurate manner. The SEEK College Assistant stays informed on all policies and processes to provide accurate and timely support to the team.

Duties and Responsibilities:

• Assist with the intake, review and processing of SEEK Program applications
• Monitor and respond to inquiries sent to the SEEK email account
• Coordinate student events and workshops for the academic year
• Assist in the preparation and delivery of student workshops and events during the academic year and summer – may co-facilitate sessions under staff supervision
• Help monitor SEEK email, voicemail and text inboxes by providing exemplary customer service via all forms of communication, as well as in-person
• Conduct student outreach for all SEEK students via email, text and phone call
• Support the documentation and updating of all business activities, including but not limited to operational tasks that are part of processing SEEK applications and maintaining accurate records, in the School’s various admissions systems
• Provide cross-functional program support as needed
• Create engaging flyers and content to promote student events
• Perform other related duties, as assigned

Preferred Minimum Qualification:

• High school diploma/GED

Preferred Qualifications:

• Associate’s Degree/Bachelor’s degree from an accredited college
• Excellent written and interpersonal communication skills
• Experience with CRM (Customer Relationship Management) systems including CUNYfirst
• Commitment to understanding admissions application and student enrollment processes
• Demonstrated ability to work collaboratively in a team environment
• Exceptional attention to detail with a focus on achieving results and contribution to effective problem-solving
• Proficiency with Microsoft Office and ability to learn new computer applications quickly
• Experience with using Canva and Swoogo (event management system)

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

https://sps.cuny.edu/about/policies

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee).

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.