Customer Service Representative and Office Support Associate (part-time)

The Customer Service Representative and Office Support Associate (part-time) provides excellent customer service and administrative support to all customers and staff. Duties include, but are not limited to, answering telephones, handling incoming and outgoing queries, advising walk-in applicants, data entry and filing. Extensive skills using Microsoft Office and databases are required, as well as strong communication and customer service abilities.

Duties & Responsibilities

• Handle inbound and outbound customer communications via phone, email, and chat, providing timely and professional assistance to prospective and current applicants
• Assist applicants with general inquiries, the online application and payment processes, and accurately enter or update information in the Customer Relationship Management (CRM) system
• As customer service volume permits, assist walk-in applicants and support document drop-off and pickup
• Provide general document and office support as needed, including scanning, filing, organizing, and archiving academic documents and application materials
• Perform other duties as assigned

Minimum Education, Qualifications & Experience

• Some college coursework or equivalent education and experience; a Bachelor’s degree is a plus but not required
• Previous general office, administrative, or customer service experience is preferred

Skills and Competencies

• Excellent verbal and written communication skills with a friendly, welcoming, and service-oriented demeanor
• Strong organizational skills, attention to detail, and ability to adjust to changing priorities and work volumes
• Patience and sensitivity when communicating with individuals whose native language is not English
• Comfortable learning and using online applications, CRM systems, and other office technology
• Professional proficiency in Spanish is strongly preferred; additional language skills and experience in working in higher education, international education, credential evaluation, translation, or a related environment is a plus, but not required
• Willingness to smile.

Physical Demands and Work Environment

• Ability to work for extended and continued periods at a workstation, including some weekends and evenings during peak seasons.
• May be required to lift up to 25 lbs.

Submit Cover Letter & Resume

• Email: hr@edperspective.org

Educational Perspectives is a not-for-profit public service organization that does not discriminate on the basis of age, disability, ethnicity, gender, marital status, race, religion, or sexual orientation in our hiring practices or work environment.

Part-Time, 20-25 hours per week; PTO provided; no health insurance or full-time benefits

Fluency in Spanish or other foreign languages preferred