Development & Operations Manager

JOB TITLE: Development & Operations Manager

FLSA STATUS: Full-time, Exempt

REPORTS TO: Director of Development

JOB SUMMARY:

The Santa Rosa Symphony seeks a highly organized, skilled, and motivated professional to serve as the Development & Operations Manager. This pivotal role is responsible for executing the Symphony’s fundraising strategies while providing exemplary day-to-day management of office operations. The ideal candidate will bridge the gap between donor engagement and administrative efficiency, ensuring the Development Department achieves its annual goals in support of the orchestra’s artistic and educational missions. The Development & Operations Manager will report to the Director of Development and work closely with the Development Associate and entire administrative team.

ESSENTIAL DUTIES and RESPONSIBILITIES

Development

• Support Director of Development in the design, implementation, and management of annual donor cultivation, solicitation, and stewardship strategies.
• Manage portfolio of donors giving up to $1,999, executing annual plans to retain current donors, acquire new donors, and increase overall contributed revenue this group provides.
• Assist the Director of Development in designing and implementing annual donor cultivation and stewardship strategies, and manage the fulfillment of annual fund benefits for donors at all levels, ensuring timely receipt and comprehensive use by donors.
• Prepare and distribute development reports and donor analytics, as requested.
• Utilize research tools to identify new potential donors as well as current donors for increased giving.
• Maintain donor recognition lists for the program book and website.
• Manage the Symphony’s donor lounge during Classical Series concert weekends as well as the season-ending community party, and various donor cultivation and stewardship events.

Board of Directors and President & CEO

• Assist with organizing Board meetings, retreats, and luncheons (e.g. location, room set-up, costs, menu, and hand-out materials); notify Board members of same and maintain RSVP lists.
• Attend Board and Donor Relations Committee meetings.
• Update and distribute Board Manual as needed.
• Provide administrative support to the President & CEO with correspondence and other requests or projects, as needed.

Office Management

• Serve as first point of contact for incoming phone calls and public walk-ins.
• Manage office operations, including internal shared calendars, office supplies and equipment, mail distribution, and annual staff events, including retreats and parties.
• Perform other duties, as requested.

Other Responsibilities

• Demonstrate palpable affinity for the orchestra and a commitment to its mission and goals.
• Uphold and respect the confidentiality of donor and patron information obtained with all transactions.
• Maintain a positive demeanor during periods of stress and challenge.
• Adhere to all organizational policies and procedures.

Required Skills and Qualifications

• 2+ years progressively responsible experience in non-profit administration, preferably in development within the performing arts sector.
• Bachelor’s degree preferred.
• Friendly, responsive, attentive, and patron-centric demeanor in person, on the phone, and in written communications.
• Exceptional attention to detail, verbal, and written communication skills.
• Ability to work independently, solve problems, and manage time and projects.
• Strong computer skills, including familiarity with cloud-based platforms such as Microsoft 365, Slack, and Zoom.
• Experience with donor databases or CRM systems required; Salesforce or PatronManager experience preferred.
• Availability and willingness to work evenings and weekends throughout the year, as needed, for concerts, meetings, and other events.
• Valid driver license.

Working Conditions:

• Ability to sit or stand for prolonged periods of time.
• Ability to work on a computer in an office environment.
• Ability to lift and carry up to 20 pounds periodically.

Position:

The Development & Operational Manager is a full-time, exempt position based at the Symphony’s office in Santa Rosa. The Symphony offers a hybrid work environment to its administrative employees. In addition to regular business hours Monday-Friday from 9:00am-5:00pm, some weekend and evening hours throughout the year will be required for performances, meetings, and other events.

Compensation:

Salary range for this position is $72,000-$77,000, depending on experience. Compensation package includes 100% employer-sponsored health, dental, and vision insurance, 401k plan with employer match, paid vacation, holidays, and sick leave.

To Apply:

Email cover letter and resume as a single PDF by Friday, July 31, 2026, to Enid Rickley-Myres, Director of Development, at erickley@srsymphony.org. Include job title in subject line. No phone calls, please.

The Santa Rosa Symphony is committed to providing equal opportunity for all persons employed or seeking employment with the Symphony. The Symphony will recruit, hire, retain, promote, and otherwise treat all employees and job applicants equally, without regard to race, color, religion, national origin, gender, age, physical or mental disability, marital status, medical condition, sexual orientation, veteran status, or any other basis prohibited by applicable law.

Compensation package includes 100% employer-sponsored health, dental, and vision insurance, 401k plan with employer match, paid vacation, holidays, and sick leave.