Program Assistant

Help make organ donation possible for those who want to give the gift of life! The National Living Donor Assistance Center operates a federally funded program to help living organ donors overcome financial barriers like travel expenses, lost wages, and dependent care expenses so they can save a life. We’re seeking a Program Assistant who is organized, detail-oriented and friendly.

What You’ll Do

As a member of our operations team, you’ll make sure organ donors get the support they need through a variety of responsibilities:

• Processing applications: Reviewing incoming applications, checking for completion, accuracy and eligibility.
• Communications: Educating transplant professionals, patients, and the public about the program, providing accurate information and compassionate service.
• Helping approved donors: Notifying and guiding applicants through next steps, helping them understand program benefits and limits.
  • Coordinating reimbursements:Managing donor travel accounts by setting up new travel cards, talking to donors about their plans, and making appropriate budgets.
  • Processing reimbursements for lost wages and dependent care costs by direct deposit.
  • Monitoring donor spending and ensuring program funds are used appropriately.
• Training transplant professionals: Attending professional conferences to meet and educate transplant professionals about the program. (Some travel may be required.)
• Administrative support: Scheduling meetings, fulfilling brochure requests from transplant centers, and performing other duties as assigned.

What You’ll Bring

• Enthusiasm for providing friendly, helpful service to the transplant community.
• Attention to detail and a proactive approach.
• Excellent written and verbal communication skills.
• Strong organizational abilities with the capacity to manage multiple projects and deadlines in a fast-paced environment.

Why Join Us

At NLDAC, you’ll be part of a mission-driven team that helps make organ donation possible for people across the country. You’ll work on a friendly, supportive team that enjoys making great things happen together.

Additional Information

• The position is based in the Crystal City area of Arlington, VA, but fully remote work may be considered for exceptional candidates.
• ASTS is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Learn more about our program at www.LivingDonorAssistance.org

Health insurance

401(k) retirement plan with 5% employer contribution

Transit subsidy for employees who work onsite

Spanish proficiency preferred