Executive Director for Senior and Disabled Taxi Service

Position Summary

The Executive Director (ED) serves as the chief executive officer of Elmbrook New Berlin Senior Taxi, a nonprofit organization dedicated to providing safe, reliable, and accessible transportation for seniors and adults with disabilities. The ED provides overall leadership, vision, and strategic direction for the organization, ensuring the delivery of high-quality services, financial health, and mission alignment.

Elmbrook New Berlin Senior Taxi operates with a team of approximately 50 part-time staff members, primarily drivers and schedulers, who report to the Transportation Manager. The ED directly manages the Transportation Manager and provides oversight of all operations. The ED also works closely with the Board of Directors, funders, community partners, and stakeholders to advance the organization’s mission.

Key Responsibilities

Leadership & Strategy

• Develop and execute strategic plans that support organizational growth and mission-driven service delivery.
• Lead by example to foster a culture of respect, safety, equity, and accountability.
• Represent the organization in the community and with regional partners to build visibility and advocacy around transportation access.

Board Relations

• Serve as the primary liaison to the Board of Directors, providing regular updates on operations, programs, and finances.
• Collaborate with the Board to set goals, shape policies, and evaluate progress.
• Engage Board members in strategic planning and fundraising efforts.

Financial Oversight

• Develop and manage the annual organizational budget in partnership with the Transportation Manager and the Board.
• Ensure sound financial management and compliance with all regulatory and reporting requirements.
• Monitor funding streams, grants, and expenditures to maintain organizational sustainability.
• Oversee and ensure timely billing to clients, agencies, and funding sources.
• Manage receivable accounts processes, ensuring accurate tracking, collections, and reconciliation.
• Collaborate with Transportation Manager and Treasurer to support payroll, bookkeeping, and financial reporting activities.
• Review monthly financial statements and reports for accuracy and clarity prior to presentation to the Board.

Fundraising & Development

• Lead fundraising and development strategy, including individual giving, grants, sponsorships, and special events.
• Maintain and cultivate relationships with donors, government agencies, foundations, and community organizations.
• Identify and pursue new funding opportunities to support service expansion and innovation.

Marketing & Communications

• Develop and implement a comprehensive marketing and communications strategy to increase community awareness, ridership, and donor engagement.
• Oversee brand management, ensuring consistent messaging across all platforms.
• Manage digital marketing efforts, including website content, email newsletters, and social media channels.
• Collaborate with staff and external vendors to design and produce print and digital collateral such as brochures, annual reports, and promotional materials.
• Serve as the organization’s spokesperson in the media and at public events, strengthening visibility and reinforcing the organization’s value to the community.

Program Management & Service Quality

• Oversee the planning, delivery, and evaluation of transportation services to ensure safety, reliability, and customer satisfaction.
• Maintain compliance with all relevant federal, state, and local transportation regulations.
• Identify opportunities to expand services or improve operational efficiency, including integration of technology or route optimization.

Operations & Staff Management

• Supervise Transportation Manager; assist hiring schedulers and drivers as needed; support a positive and inclusive workplace culture.
• Provide executive oversight of dispatch, scheduling, and fleet maintenance.
• Manage all HR tasks, i.e. distributing and updating Employee Handbook, handling complaints or disciplinary issues, maintaining compliance with employment laws and nonprofit standards and overseeing benefits and payroll providers.
• Ensure effective policies and procedures are in place for operations, safety, and risk management.

Qualifications

• Bachelor’s degree required; preferred degrees include Public Administration, Nonprofit Management, Transportation Planning, Business Management, Marketing, Communications, or Human Services.
• 5+ years of leadership experience in the nonprofit, transportation, or human services sector.
• Demonstrated experience managing operations and staff at a similar scale (25–60 employees).
• Proven track record in fundraising, financial and budget management, organizational leadership, and marketing strategy.
• Strong communication, strategic planning, and interpersonal skills. Expertise in marketing, media relations, and the use of digital and social media tools.
• Action-oriented, entrepreneurial, adaptable, and innovative approach to business planning and management.
• Passion for serving older adults and individuals with disabilities.

Work Environment & Schedule

• Office-based position with regular presence required; hybrid work may be considered for some administrative tasks.
• Occasional evening or weekend hours for events, board meetings, or emergencies.
• Travel within service area required; valid driver’s license strongly preferred.
• The organization seeks a flexible, adaptable leader who is willing to take on diverse responsibilities and contribute wherever needed to ensure the organization’s success.