Resource & Referral Specialist (Bilingual English/Cantonese)

Job Title: Child Care Resource and Referral (CC R&R) Specialist I

Department: Child Care Family Services

Reports To: CCR&R Supervisor

FLSA Status: This is a Fulltime (37.50 hours/week) Non-Exempt, Union Position

Number of Positions Open: 2

Level: 5

Salary: $48,730.50-$51,698.21

ABOUT CHILDREN’S COUNCIL

For more than 50 years, Children’s Council has been the heart of childcare and early education in San Francisco, advancing the belief that high-quality childcare can transform lives and communities. Our more than 150 team members help families navigate their childcare and preschool options and secure financial assistance to pay for it. We provide home-based childcare businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the childcare system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a childcare champion, we want you on our team.

About Our Family Services: Child Care Resource & Referral:

Building on families’ strengths, our services embody a research-based, two-generation approach that provides comprehensive and individualized support and connection. Resource and Referral (R&R) is the entry point to these services for many families. R&R services, which range from self-directed to intensive support, help families navigate the search for care.

POSITION SUMMARY:

Child Care Resource and Referral is the entry point for many families into Children’s Council’s services. CC R&R Specialists 1 support families with access to quality childcare; helping them to understand their childcare options and how to access financial assistance. Specialists provide phone, walk-in and web-based childcare referral services and related resources to families seeking care.

KEY QUALITIES:

• You have a passion for connecting families from diverse backgrounds to high-quality childcare.
• You have a growth mindset and a willingness to continually develop your skills.
• You can adapt easily to evolving internal policies and best practices to ensure optimal service delivery.

PRIMARY RESPONSIBILITIES:

• One-on-One Supports to Families
• Working one-one-one with families to provide education on choosing quality childcare, childcare referrals, assistance applying for subsidies, and being responsive to families through follow-up support.
• Connects families to additional services, whether at Children’s Council or in the community.
• Participates in regular rotation CC R&R room, co-location at various locations, Call Center, and other administrative duties. Provides back-up support to front desk, as needed.
• Knowledge Management and Learning
• Tracks family outcomes and regularly reflects on ways to improve services.
• Shares knowledge with and assists and learns from peers across the organization to deepen understanding of our services.
• Additional duties as assigned, which may include individualized assignments (e.g., oversight of in-print materials, translation support, etc.)

REQUIRED QUALIFICATIONS:

• Basic knowledge of child development or childcare.
• At least 2 years of professional work experience, preferably in social services.
• Demonstrated ability to provide responsive one-to-one customer support.
• Demonstrated ability to communicate complicated processes in understandable ways.
• Passion for helping families from a diversity of backgrounds access high-quality childcare that meets their needs.
• A background clearance is required.
• Bilingual English/Cantonese required.

PHYSICAL REQUIREMENTS:

• Must be able to remain stationary for extended periods of time.

• Must be able to move throughout the office, access files, meet with clients, travel freely.

• Requires the mental acuity to perform the essential functions as outlined in an accurate and timely fashion.

Hybrid Work

We have adopted a hybrid working model and currently require employees to be present in the office at least 3 days per week, with the option to work 2 days per week remotely. Applicants should be comfortable with both the remote and in office scenarios.

COVID Policies

All staff are required to be fully vaccinated against COVID-19 (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.

Benefits, and Employee Perks

We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes:

• Generous Medical coverage for staff, including paid medical plan deductibles, copays and out-of-pocket maximums.
• Dental, Vision, Chiropractic & Acupuncture, Life, LTD and AD&D coverage.
• Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance.
• 401(k) retirement plan with a generous employer match.
• Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs.
• Generous paid time off package, including 14 paid holidays + a floating holiday for your Birthday.
• Ongoing training and professional development for all staff.
• Tuition Reimbursement.

Children's Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.

Equal Opportunity & Equity Statement

Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.