Operations Associate

The National Alliance to End Homelessness (Alliance) is a leading nonpartisan, nonprofit organization committed to preventing and ending homelessness in the United States. The Alliance works in partnership with federal, state, and local stakeholders including policymakers, service providers, researchers, advocates, and people with lived experience—to promote data-driven, evidence-based, and racially equitable solutions to homelessness. If you are committed to helping the nation SOLVE the problem of homelessness, consider joining the Alliance.

What We Are Looking For

The Operations Associate contributes to the overall effectiveness and efficiency of the Alliance by supporting day-to-day operations and cross-functional initiatives. Working closely with members of the Operations Team, the Associate provides administrative, logistical, and programmatic support across a variety of areas—including finance, development, and event planning—to help ensure smooth internal processes and the successful execution of organizational goals.

In this role, the Associate brings strong organizational and communication skills, attention to detail, and a collaborative spirit. The position offers an opportunity to deepen experience in nonprofit operations while supporting a mission-driven organization working to solve homelessness nationwide. The Operations Associate is an integral part of a supportive, high-performing team and plays a key role in maintaining the infrastructure that enables the Alliance’s work to succeed.

What You Will Do

The Operations Associate contributes to the effectiveness and efficiency of the Alliance by supporting day-to-day operations and cross-functional initiatives. Working closely with members of the Operations Team, the Associate provides administrative, financial, fundraising, and event management support to help ensure smooth organizational operations.

Finance Support (40%)

• Provide bookkeeping support to the finance office.
• Prepare checks for deposit.
• Enter invoices into the online bill pay system.
• Assist with credit card reconciliations.
• Complete semi-monthly PayPal and Stripe reconciliations.
• Complete bi-annual conference reconciliations.
• Assist with audit preparation.

Development Support (25%)

• Assist the President & COO and Development Manager in implementing the Alliance's individual donor strategy.
• Process online and mailed contributions.
• Prepare and distribute donor acknowledgement and thank-you letters.
• Maintain donor database records.
• Monitor and support the Development inbox.

Event Management Support (15%)

• Assist in the administration of registration for the Alliance's annual conferences and events.
• Track and record conference payments.
• Follow up with registrants regarding outstanding payments.
• Assist with onsite conference registration and event logistics.
• Process speaker reimbursements and cancellation refunds.

Operations Support (20%)

• Support the management of office systems and operational procedures.
• Assist with maintaining office equipment, facilities, and supplies.
• Serve as a liaison with IT and telecommunications vendors.
• Perform basic desktop troubleshooting and coordinate technical support requests.
• Assist in maintaining organizational databases and systems.
• Manage and track incoming communications from external stakeholders.
• Process incoming and outgoing mail.
• Welcome office visitors and answer telephone inquiries.
• Perform additional duties as assigned.

What a Successful Candidate Will Need:

Minimum Qualifications

• 1-3 years of experience in an office, administrative, nonprofit, or related environment.
• Ability to successfully pass a pre-employment background check.

Skills and Abilities

• Enthusiasm for the mission of ending homelessness in the United States.
• Commitment to advancing diversity, equity, inclusion, and racial justice.
• Experience working with diverse, marginalized, or vulnerable populations.
• Ability to collaborate effectively within a team-based environment.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Goal-oriented with the ability to meet deadlines.
• Strong computer proficiency, including Microsoft Office applications and database systems.
• Ability to learn new technologies and software platforms.
• Ability to maintain accurate records and documentation.
• Ability to work independently with minimal supervision.
• Prior office management experience and familiarity with accrual-based accounting preferred.

Supervised by: Operation Manager

Supervision Exercised: None

Position Classification: Full-time, hourly, non-exmpt

Please note: Studies have shown that women and Black, indigenous, people of color are less likely to apply to jobs unless they meet every single qualification. At the Alliance, we are committed to building a diverse, inclusive and authentic workplace– so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What we can offer you:

The Alliance is a dynamic and flexible team of professionals working collaboratively to achieve its mission of preventing and ending homelessness nationwide. We provide a supportive work environment where staff are empowered with both the responsibility and opportunity to drive solutions to this pressing national issue. Every team member is valued and encouraged to contribute meaningfully.

In addition, the Alliance offers the following benefits:

• A hybrid work environment
• Competitive salary
• Employer-sponsored health, dental, vision, life, and disability insurance
• 403(b) retirement plan
• Financial support for professional development and wellness activities
• Paid vacation, personal, and sick leave, along with a generous holiday schedule

The Alliance’s salary ranges are designed to support growth and advancement within each role. Starting salaries typically fall above the lower end of the posted range but do not exceed the midpoint. Salaries above the midpoint at hire are uncommon. Final salary offers are based on a candidate’s relevant experience and demonstrated expertise.