Volunteer Specialist

What You Will Do

The Volunteer Specialist is a member of the BCNC Human Resources team, which plays a pivotal role in collaborating and managing the organization's most valuable asset—its people. You will work across all levels to support recruitment, compensation and benefits, and employee experience. You will bring a DEIB-focused mindset, fostering a positive, inclusive, and productive work environment that attracts and retains top talent. You will report directly to the Human Resources Manager.

In this role, you will:

• Collaborate with the Human Resources Manager to implement the volunteer CRM system, policies and procedures, and onboarding/orientation process
• Work with all departments to identify opportunities and the needs of volunteers and interns
• Assist each department with updating and posting volunteer and intern opportunities
• Source and recruit volunteers through different channels. Build, maintain, and track recruitment and onboarding pipelines
• Support the creation and tracking of metrics that measure the volunteer/intern program effectiveness and highlight trends
• Manage background checks, onboarding, and maintain volunteer/intern files, records, applications, and database
• Work closely with the Chief Program Officer and Development team for community outreach, engagement, and relationship building
• Communicate regularly with each department-designated person and volunteers/interns to ensure the placement fits both parties well
• Assist with feedback surveys and continuously look for opportunities to improve and enhance the volunteer/intern program
• Organize a regular schedule of communications with volunteers/interns through email and other channels to ensure volunteers/interns remain connected and are aware of all opportunities to participate at BCNC
• Coordinate volunteer/intern recognition and appreciation events and activities
• Perform other duties assigned by the Human Resources Manager, Chief Program Officer, and Chief Development Officer as needed

What We Look For

• Associate or Bachelor's degree with 2+ years of professional experience working with volunteers and interns
• Proven experience developing volunteer/internship programs and implementing related systems, policies, and procedures
• Experience in community outreach and engagement, with the ability to work comfortably and directly with diverse communities and individuals
• Proficient with Microsoft Office Suite and related volunteer management and CRM systems
• Exceptional relationship-building and interpersonal skills
• Excellent communication (verbal and written) and presentation skills
• Strong organizational skills and high attention to detail
• Ability to manage and track multiple tasks and responsibilities
• Demonstrate strong dependability and the ability to work with or without supervision
• Brings strong problem-solving skills and remains composed and professional under pressure

Working Conditions

• Must be available to work a flexible schedule and may require local travel during the workday
• Work is performed primarily in a standard work environment, including the operation of computer equipment, and physical demands associated with a traditional work setting, e.g., walking, standing, communicating, and other physical functions, as necessary

Please Note

You must be authorized to work in the United States. BCNC does not provide sponsorship for an employment work visa.

BCNC is an equal opportunity non-profit organization that supports diversity and encourages all employees and applicants to apply. The language proficiency requirement is based solely on the needs of the position and is essential for fulfilling the role's responsibilities. BCNC is committed to non-discrimination and equal opportunity for all without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by Federal, State or Local laws.