Case Manager Supervisor

Overview

We Are Better Together Warren Daniel Hairston Project, Inc. (WAB2G) is a non-profit organization. founded by Ruth Rollins in 2017, after the murder of her son Danny Hairston and the incarceration of her second son. WAB2G engages and empowers those on both sides of gun violence in the peacemaking process and brings together the community families on both sides of homicide and incarceration to foster healing and unity in the community.

The Case Manager Supervisor will oversee and support the recruitment and delivery of trauma-informed services for women impacted by homicide and incarceration. This role involves supervising case managers, delivering programs, and ensuring participants have access to resources for long-term stability. The ideal candidate is an empathetic leader with experience in trauma-informed care, a strong understanding of the impacts of violence and navigating the justice system, and the ability to coordinate with various service providers. They will report to the Director of Programs.

Responsibilities:

Program Management

• • Participates in the development of programs, ensuring that outreach and case management are reflective of desired outcomes
  • Deliver women’s programs rooted in trauma-informed facilitation and strengths-based methods
  • Develop and deliver training programs for the outreach and case management teams, equipping them with the skills and knowledge required to execute on their roles

Case Management Oversight

• • Supervise and support case managers by providing guidance and mentorship, ensuring best practices are followed and high-quality services are delivered.
  • Manage a caseload of clients, providing trauma-informed and strengths-based support.
  • Conduct intakes and assessments for new clients, identifying their needs and strengths.
  • Collaborate with clients to develop individualized service and referral plans.
  • Build and maintain a referral network with local agencies, legal advocates, and health providers to ensure clients’ comprehensive needs are met.
  • Facilitate referrals and follow-up with partners to ensure clients receive comprehensive care.

Advocacy and Outreach

• • Advocate on behalf of clients within the criminal justice system, housing authorities, and other relevant institutions.
  • Develop and implement outreach strategies to support client engagement in programs
  • Lead the outreach team to support the community and engage potential clients

Essential Skills:

• Strong leadership and interpersonal skills, with the ability to manage a team and provide constructive feedback.
• Excellent crisis management and de-escalation skills.
• Proficiency in case management software, data reporting, and documentation standards.
• In-depth knowledge of trauma-informed care and culturally responsive practices.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office, Google Suite, and virtual platforms such as Zoom.
• Strong organizational and time-management skills.

Experience & Education

• Minimum of 3 years in a supervisory role working in human services
• Experience working with people affected by trauma and violence.

We Are Better Together: the Warren Daniel Hairston Project is an Equal Opportunity Employer, and all applicants meeting the minimum qualifications are eligible to apply.