Implementation Specialist at Quill.org

About Quill.org

Quill’s mission is to provide groundbreaking digital tools that help students become strong writers and critical thinkers. We aim to support K–12 students in the United States who struggle with writing.

Whether we’re building high-quality, innovative digital tools or connecting with educators, our work is grounded in our passion for writing instruction and educational equity. We bring that same passion to cultivating a workplace that reflects our core values—diverse perspectives, community-driven design, and continuous learning.

About the Role

The Implementation Specialist supports the onboarding and engagement of Quill’s free and premium partner teachers, schools, and districts. You’ll use your technical and communication skills to troubleshoot issues and ensure educators have a smooth, impactful experience with our tools.

This fully remote (U.S.-based) individual contributor role reports to the Director of Partner Success and is anticipated to start in June 2025. A July start is possible for candidates under current school-year contracts.

This role is ideal for someone passionate about K–12 education and technology. Former or current educators looking to transition into edtech are strongly encouraged to apply.

Key Responsibilities

Support & Implementation (70–80%)

• Troubleshoot and resolve product issues, collaborating with internal teams
• Provide technical product support to teachers and school or district partners
• Recommend product improvements based on user experience
• Support onboarding for school and district partners

Coordination & Administration (10–20%)

• Maintain accurate records in Intercom, Salesmate, and Vitally
• Assist in creating implementation resources
• Contribute to internal team processes

Qualifications

Required

• Bachelor's degree or equivalent experience
• Strong communication and interpersonal skills
• Technical proficiency and comfort with digital tools
• Customer service mindset and organizational skills
• Interest in education and student outcomes

Preferred

• Experience in edtech implementation or customer support
• K–12 teaching background

Salary & Benefits

• $50,000–$70,000/year, commensurate with experience
• Aetna medical, vision, and dental insurance
• $1,500 annual professional development stipend
• 4% 401(k) match
• Generous PTO and sick leave

Equal Employment Opportunity

Quill.org is committed to equal opportunity and prohibits discrimination and harassment of any kind. We celebrate diversity and are dedicated to creating an inclusive workplace for all.