Client Coordinator

Client Coordinator

Job Details

Type: Full-Time Exempt

Reports To: Program Director

Location: Baltimore, Maryland

Application Deadline: September 26th, interviews begin October 6th

Pay & Benefits

We believe in taking care of the people who take care of our community. This role comes with:

• A salary of $65,000 per year
• Health insurance (including dental and vision)
• Paid sick leave, vacation time, and other paid days off so you can rest and recharge
• Some evening or weekend work may pop up, but we try to balance it out so you’ve got breathing room outside of work too

About the SOS Fund

At the Stop Oppressive Seizures Fund (SOS Fund), we’re working to stop the loss of homes, equity, and community in Baltimore City. Our mission is to disrupt predatory systems that strip away ownership in Black, Indigenous, and communities of color — while also reimagining what property and land stewardship can look like. We’re not just fighting harmful systems, we’re also building alternatives: through mutual aid, policy advocacy, and collective ownership models that put power back into the hands of our communities.

Our values are rooted in:

• Justice & Liberation – pushing back against systemic harm and centering equity
• Community & Care – putting people first, and making sure families and neighborhoods feel supported
• Repair & Restoration – recognizing that healing includes financial repair, collective action, and new models of ownership
• Collaboration & Courage – we don’t shy away from hard conversations, and we lean on each other to make change possible

Working at SOS Fund

We’re a roll-up-your-sleeves kind of team. Titles exist so we know who’s doing what, but they don’t separate anyone from the work - everyone here pitches in where needed. We do a lot of our thinking together, collaboration and shared problem-solving are part of how we grow ideas and make decisions.

We’re an in-office team because being accessible to our clients, and to each other, is at the heart of how we work. While there are some opportunities to work from home, right now that’s usually no more than one day a week.

You’ll be joining a brilliant and highly committed collective who is passionate about helping Baltimore City residents keep their homes. If you like being part of a mission-driven team where the days are goal-focused but unscripted, this is the place for you.

About the Client Coordinator Role

We’re looking for someone who is people-centered, a great communicator, and passionate about supporting Baltimore residents in navigating tough housing challenges. The Client Coordinator is the primary point of contact for people reaching out for help and will need to listen closely to clients, spot what’s really going on, and connect the dots so no important details get missed. You’ll be responsible for providing an accurate, relevant diagnosis of the situation and making sure the right services and supports are recommended.

This role is perfect for someone who cares about both relationships and results; you’ll be helping families create stabilization plans while also keeping things organized on the back end.

What You’ll Do

• Be the Primary Point of Contact – you’ll partner with clients throughout their whole experience with the SOS Fund
• Support and Advocate – help clients understand their options, connect them to resources, and co-create housing stabilization plans
• Translate the Complex – break down programs and policies into plain, accessible language that makes sense for each person’s situation
• Stay Organized – keep accurate client records, track follow-ups, and make sure no one falls through the cracks
• Work Together – collaborate with team members and external partners to ensure clients get seamless support
• Build Relationships – strengthen ties with clients, community groups, and partner organizations
• Spread the Word – support inreach activities to let the community know about SOS services
• Know the Landscape - learn the larger resource ecosystem in Baltimore City - housing, financial, and legal support

What We’re Looking For

• You align with our mission — you care about fighting for housing justice and regenerating community power
• You’ve done your own equity and justice work — you understand how systems of oppression intersect and don’t need convincing that inequities exist. You’ll stand firm in the reality that repair is necessary
• You’re a people person who builds trust and makes clients feel heard and valued
• You’re a strong communicator who can adjust your style to different people and situations
• You’re comfortable navigating conflict or tough conversations in a respectful, solutions-oriented way
• You know how to break down complex problems into layered solutions that make sense for clients
• You’re tech-comfortable: you can manage emails, documents, and spreadsheets in Google Workspace, and you’ve used (or are open to learning) client management tools like ClickUp

Equal Opportunity Statement

SOS is an equal opportunity employer. We don’t discriminate against any applicant or employee because of race, nationality, ethnicity, age, religion, disability, sex assigned at birth, gender identity, gender presentation, immigration status, or sexual orientation.