IT Specialist

Job Summary

The IT Specialist at Platform for Social Impact (PSI) is responsible for maintaining the organization’s end-user computing environment and cloud services to ensure efficient service delivery. This role serves as a key technical resource, providing day-to-day support for Windows and macOS devices, administering Microsoft 365 accounts, and enforcing cybersecurity best practices. The IT Specialist plays a vital role in supporting PSI’s mission by ensuring that staff and volunteers have the reliable technology and training necessary to drive social impact.

Essential Duties and Responsibilities:

• Technical Support & Troubleshooting: Provide Tier 1–2 technical support for Windows and macOS endpoints, resolving hardware, software, and peripheral issues to ensure consistent high-quality IT service delivery.
• Microsoft 365 Administration: Manage user account provisioning and lifecycle management (onboarding/offboarding), including email setup, licensing, and access troubleshooting for the organization.
• System Maintenance: Perform preventive maintenance, diagnostics, and updates for desktops, laptops, printers, and accessories to maintain a reliable IT environment.
• Cybersecurity Enforcement: Support the organization’s security posture by enforcing Multi-Factor Authentication (MFA), managing antivirus/endpoint protection, ensuring patch compliance, and performing basic security incident triage.
• Asset & Inventory Management: Manage and track IT assets, including devices, licenses, and accessories, while coordinating equipment refreshes and replacements.
• Cloud & Collaboration Support: Assist staff with the use of cloud-based project management and collaboration tools (e.g., Microsoft Teams, OneDrive, SharePoint,

Planners to enhance productivity.

• Documentation: Maintain accurate IT documentation, including incident logs, resolutions, knowledge base articles, and standard operating procedures.
• Training & Development: Provide technical guidance and training to staff and volunteers to help them effectively use PSI’s technology systems and adopt relevant tools.
• Network & Infrastructure Support: Assist with core infrastructure needs, including basic network troubleshooting, connectivity issues, and coordination with external vendors for complex escalations.
• General Tasks: Perform other duties and special projects assigned to support the IT department and the overall mission of the Platform for Social Impact.

• • PTO & Sick leave
  • Holidays
  • Health Insurance
  • 401K retirement plan
  • Communications Tools allowance

Requirements:

• Education: Bachelor’s degree in Computer Science, Information Systems, IT Management, or related field.
• Experience: Minimum of three (3) years of experience in IT support, systems administration, or infrastructure roles.
• Technical Background: Demonstrated experience supporting hybrid environments (Windows and macOS) and administering Microsoft 365 services.
• Bilingual: Fluency in English and Spanish is highly preferred to effectively communicate with all users in a professional setting.
• Non-Profit Experience: Prior experience working in the non-profit sector or familiarity with non-profit-specific IT solutions, preferably.

Core Competencies

• Technical Expertise: Proficiency in supporting Windows and macOS environments, Microsoft 365 administration, and cloud-based collaboration tools.
• Advanced Tools: Experience with Power BI support (configuration and user access), endpoint management tools (Intune/MDM), or project management software (Jira, Asana).
• Network Fundamentals: Familiarity with basic network infrastructure, such as switches, access points, and VPN basics.

Functional Competencies

These competencies reflect the technical skills and operational knowledge required to perform the duties of the IT Specialist’s role effectively.

• Problem-Solving: Excellent analytical and troubleshooting skills with a results-driven mindset and attention to detail.
• Communication: Strong interpersonal skills with the ability to communicate technical solutions clearly to non-technical stakeholders and collaborate with cross-functional teams.
• Customer Focus: A professional, patient, and service-oriented approach to supporting users.
• Integrity: High level of discretion when handling sensitive information and systems.

Behavioral Competencies

These competencies reflect the interpersonal and professional behaviors expected in this role.

• Team Collaboration: Works closely with other departments to ensure smooth operations.
• Customer Service: Respond promptly and professionally to internal inquiries.
• Adaptability: Adjust quickly to changes in systems, workflows, and organizational priorities.
• Reliability: Take responsibility for tasks and follow through without constant oversight.

Work Environment and Physical Demands:

• Setting: Office-based role with regular use of standard office equipment; may require occasional evening and weekend work based on job demands.
• Physical Requirements: The role may involve lifting and moving files or IT equipment (e.g., computers, printers).
• Travel: Minimal travel may be required to serve locations as part of PSI’s projects or to attend conferences.

Platform for Social Impact is an Equal Opportunity Employer; all qualified candidates will be considered regardless of background or protected status.