Program Manager - Black and African American Community Services

Program Manager - Black and African American Community Services

Organization Overview

The Women's Cancer Resource Center is a nonprofit organization dedicated to supporting women and nonbinary people residing in Alameda or Contra Costa County who have been diagnosed with cancer (as well as their support people), by providing compassionate, comprehensive programs and services that address emotional, physical, and practical needs. Our Emergency Financial Assistance support is available to people with cancer in our two counties, regardless of gender.

Mission Statement

The Women's Cancer Resource Center improves equitable access to cancer information, support and care.

Vision

We envision a society in which everyone touched by cancer can access the medical care, education and support needed to ensure a maximum, positive quality of life.

Our Values

Our work at WCRC is guided by our key values:

• Equity: We use an equity lens when determining the optimum way to support clients and staff, and we ensure equity is at the center of decisions when determining how to best use our resources.

• Open and Transparent: We ensure that decision makers are equipped with the information and skills that they need to contribute meaningfully, and we communicate significant shifts to staff, board, funders, and our clients in a timely and open manner.

• Continuously Improving: When evaluating options we consider both short-term and long-term impact on staff and those we aim to serve. We determine points to check-in against our plans and assumptions, and we course correct as necessary. While we attend to urgent needs, we also plan for the future.

• Data Driven: We believe in the importance of data to understand our clients' needs and make decisions that consider both financial and programmatic impact. We continuously improve our data collection, protect our data and continue to use data to guide our path forward.

Position Summary

WCRC is in an exciting period of growth fueled by a major capacity-building grant from Action for Women's Health.

As Program Manager, you will play a key role in expanding access to supportive services for Black & African American women and nonbinary individuals impacted by cancer. Reporting to the Deputy Director, this position focuses on program development and evaluation, outreach and community education, client engagement, and supervision of staff patient navigators. The Program Manager works to reduce barriers to care, build trust within Black &African American communities, and ensure services are culturally responsive.

Culturally Responsive Program Development

• In collaboration with other program team members plan, implement, and oversee culturally tailored programs for Black &African American women and nonbinary individuals with cancer, including wellness workshops, support groups, community gatherings, and other programming.
• Identify, recruit, and build strongrelationships with volunteers, facilitators, and oncology experts that can offer capacity and expertise to client programming.
• Gather and use clientfeedback mechanisms (suchas community needs assessments, annualsurveys, and program feedback forms)to assess and adapt programs. Integrate community input, lived experience, and best practices into program design
• Ensure programs promote health equity and address barriers such as languageaccess, transportation, and cultural stigma
• Coordinate program logistics including facilitators, materials, and participant communications.

Community Outreach& Education

• Work in collaboration with Deputy Director and other program staff to identify, cultivate, and maintain strong, mutually beneficial partnerships with Black & African American community-serving organizations, healthcare providers, faith-based groups, and community leaders
• Conduct outreachand deliver presentations in diverse community & healthcare settings to increase awareness of WCRC's services.
• Represent the organization at community events, health fairs, and partner meetings
• Work with Volunteer Manager to recruit and onboard outreach volunteers
• Collaborate with communications staff to develop and adapt outreach materials that are culturally responsive and aligned with the needs and experiences of the Black & African American community

Patient Navigation Staff Supervision

• Proactively engage in learning the patient navigation role, including understanding client needs, experiences, and available community resources, to support navigator effectiveness and develop strategic community partnerships that reduce barriers and close gaps in care
• Supervise and support a navigation staff and volunteerteam of 4-6 to ensureeffective, client-centered delivery of direct services
• Workwith staff navigators to recruit and train volunteers supporting navigation services
• Foster a supportive, culturally humble, and trauma-informed team environment
• Ensure staff and volunteers adhere to organizational policies and best practices

Data Management, Evaluation & Collaboration

• Track program participation, outcomes, and community impact
• Support grant reporting and data collection related to health equity and outreach initiatives
• Work closely with Deputy Director and across teams to align programs with organizational goals
• Participate in organizational planning and continuous improvement efforts

QUALIFICATIONS, EXPERIENCE & CORE COMPETENCIES

Required

• Bachelor's degree in public health, social work, community health, nonprofit management, or a related field, or an equivalent combination of education, training, and relevant professional experience, which may include community-based or lived experience
• Minimum of 3 years of experience in community outreach, program management, or social services
• Experience working with Black& African American communities and addressing health disparities
• Experience designing and managing culturally tailored direct service programs, ideally in a health equity context
• Demonstrated experience supervising staff and/or volunteers
• Strong public speaking and community engagement skills

Preferred

• Experience working with individuals impacted by cancer, chronic illness, or women's health
• Familiarity with trauma-informed and community-based approaches
• Familiarity with Alameda and Contra Costa County geography and partners
• Experience with multigenerational community engagement

Core Competencies

• Commitment to health equity and social justice
• Cultural humility and community-centered leadership
• Strong organizational and relationship-building skills
• Compassionate, mission-driven approach
• Ability to manage multiple priorities in a dynamic environment

This is a full-time, salaried, exempt position. The role is based in Berkeley, California. Regular onsite work is required due to the community-based nature of the position, with limited remote work available as appropriate. Occasional evening and weekend hours may be required to meet program needs.

Compensation & Benefits

WCRC offers a generous benefits package, which includes 100% coverage of medical, dental and vision; a SIMPLE IRA retirement plan, with 2% of salary employer contribution; long-term disability; vacation and sick time; and thirteen paid agency holidays and a floating holiday for your birthday.

Salary: $80,000 annually, commensurate with experience and qualifications.

How to Apply:

Please address a cover letter and a resume by email to jobs@wcrc.org. No calls, please.

About Us

WCRC is an equal opportunity employer actively advancing equity in practice, not just in principle. We are committed to building a diverse and inclusive workplace that reflects the communities we serve; centering culturally responsive cancer support; and reducing barriers to care for communities historically underserved by healthcare systems. We strongly encourage applications from people of color, women, LGBTQIA+ individuals (including queer, transgender, gender non-conforming, and gender-fluid individuals), and others who are passionate about equity-driven, community-rooted work to address health disparities

Compensation & Benefits

WCRC offers a generous benefits package, which includes 100% coverage of medical, dental and vision; a SIMPLE IRA retirement plan, with 2% of salary employer contribution; long-term disability; vacation and sick time; and thirteen paid agency holidays and a floating holiday for your birthday.

Salary range: $80,000 annually, commensurate with experience and qualifications.