Systems Administrator

Organizational Background

The Wildlife Conservation Network (WCN) is a rapidly growing leader in wildlife conservation. WCN’s mission is to protect endangered wildlife by supporting conservationists who ensure wildlife and people coexist and thrive. WCN uses its collaborative, entrepreneurial, innovative, and philanthropically generous approach to wildlife conservation to reverse crises facing threatened species. In support of WCN’s mission to protect endangered wildlife by supporting conservationists who ensure people and wildlife coexist and thrive, WCN gives conservation leaders access to donors and a range of resources and tools they need to be successful.

WCN’s dedicated and diverse team values the people and relationships behind conservation as much as the science and strategy to save wildlife. We are looking for an experienced, collaborative professional with a systems background who can apply their skills, creativity, and passion to wildlife conservation.

We support our work with a strong infrastructure that includes a modern CRM (Salesforce), digital fundraising tools, and interconnected systems. We're seeking a Systems Administrator who will ensure our technology ecosystem is robust, integrated, and secure—so our team can focus on impact.

Position Summary

The Systems Administrator is responsible for the day-to-day management, optimization, and integration of core technology platforms, with a focus on Salesforce and related tools. The role supports both technical operations and strategic initiatives by ensuring data integrity, process automation, and seamless flow of information between systems. This position will also lead the implementation of tools and best practices in order to analyze donor data in order to produce meaningful reports and trend analysis.

This is an ideal opportunity for a detail-oriented, systems-savvy professional who thrives in a mission-driven, collaborative environment.

Key Responsibilities

Systems Integration & API Management

• Develop, and maintain integrations between Salesforce and third-party platforms (e.g., Springboard / Classy, FreeWill, Hubspot, Sage Intacct, FormAssembly, etc.)
• Research, vet and implement new tools for event management, document generation/e-signature, backup and restore, OFAC checking, etc.
• Evaluate current online donation platform (Springboard) as compared with Classy or other applications and coordinate the implementation of improvements to our online donation platform
• Configure and troubleshoot middleware or API connections (e.g., Zapier, Apsona, DataBlend, or custom scripts)
• Assist with data syncing, ETL processes, and error resolution
• Document integration workflows and maintain version control

Salesforce Administration

• Assist in launching the Nonprofit Cloud for Grantmaking portal in Salesforce
• Share the responsibility of administering Salesforce NPSP (Nonprofit Success Pack) with the Salesforce Systems Administrator
• Support donor engagement, finance, and program teams with Salesforce dashboards and conduct analysis, and present insights from data using data visualization platforms like Power Bi or Tableau.
• Utilize Salesforce Einstein Analytics to generate advanced donor insights and predictive models for giving behavior, retention risk, campaign performance, and revenue forecasting
• Develop and track benchmarks and KPIs for donor engagement and revenue growth
• Support the implementation and ongoing administration of a Salesforce Experience Cloud–based donor portal
• Establish systems for portfolio and prospect management including processes for identification, solicitations and stewardship strategies, gift tracking and documentation, and donor segmentation
• Collaborate with the donor engagement and communications teams to enhance the user experience and self-service tools within the portal
• Troubleshoot donor access issues and support seamless data flow between the portal and Salesforce
• Manage user access, permissions, licenses, and Chatter groups
• Stay on top of quarterly Salesforce releases, critical updates, and new features

Cross-Team Support & Training

• Collaborate with donor engagement, communications, programs, and finance teams to optimize data workflows
• Provide staff and partner training and documentation to onboard and empower users in order to improve adoption
• Translate organizational needs into technical solutions

Qualifications

Required

• 3+ years of experience administering Salesforce (preferably NPSP)
• Experience building and managing API integrations
• Strong Salesforce Flow and process automation experience
• Proficiency with tools like Zapier, Apsona, DataBlend, or custom API development
• Strong understanding of nonprofit operations, especially fundraising / CRM workflows and outbound grants management
• Experience with data cleaning, migration, and validation
• Familiarity with system needs to support fundraising preferred
• Excellent troubleshooting, problem-solving, documentation, and communication skills
• Resourceful and able to manage shifting priorities
• Familiarity with online payments, payment processors, and fraud detection/mitigation

Preferred

• Salesforce Administrator Certification (or equivalent experience)
• Experience implementing Salesforce Einstein Analytics
• Experience implementing Salesforce Donor Portal
• Experience implementing Salesforce Nonprofit Cloud for Grantmaking
• Familiarity with SQL, Python, Apex, CSS, or HTML
• Experience with Salesforce reporting and dashboard design
• Working knowledge of data privacy regulations and data backup/storage solutions
• Experience in Project Management and related tools

Compensation and benefits:

Compensation is expected to be in the $90,000 - $100,000 range based on qualifications and experience. In addition, benefits include: medical, dental, vision insurance contributions, chiropractic/acupuncture, basic life insurance, AD&D, Health FSA and Dependent care (pre-tax payroll dollars), a retirement plan where WCN matches 100% of employee’s contribution up to 6% of employee’s salary, 11 paid holidays with 1 paid floating holiday, 15 days of paid vacation

in the first year (+1 day per year worked), paid sick leave, and an employee discount program.

To Apply: Please send your resume and cover letter providing an overview of your qualifications and your interest in this position to slou@wildnet.org

WCN’s Non-Discrimination Policy: WCN is committed to the principles of being an equal opportunity employer (EOE). WCN’s organizational policies, practices, programs, activities and decisions regarding employment are not based on a person’s race, color, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, parental status, housing status, or other protected status, in accordance with applicable law. Black, Indigenous, people of color, women, individuals identifying with the LGBTQIA+ community, or members of other underrepresented groups in the conservation sector are strongly encouraged to apply.