Director, Fundraising Analytics

Overview

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.

About the Role

The Director, Fundraising Analytics (internal title: Director, Integrated Data Services) is responsible for advancing fundraising effectiveness by leading complex analytical work that informs strategy, investment decisions, and organizational priorities.

In this role, you will report directly to the AVP, Integrated Data Services, and will operate as both an independent analytical lead and a collaborative partner on high-priority initiatives. You will take ownership of ambiguous business questions, explore and shape underlying data, and produce clear, decision-oriented outputs such as whitepapers, executive briefs, and strategic analyses.

This role sits at the intersection of data, analysis, and decision-making. It owns the development of analytical insights and recommendations that guide fundraising strategy across channels and programs, including both direct response and relationship-based fundraising efforts.

In a small, high-functioning team, you will need to be flexible across both strategic and hands-on work. While your primary focus will be on deep analysis and insight generation, you will also contribute to reporting and dashboard development as needed, particularly for exploratory analyses or time-sensitive requests.

As the analytics function grows, you will help shape analytical practices and may take on mentoring or management responsibilities over time. Initially, your focus will be on hands-on analytical leadership and individual contribution.

Essential Duties and Responsibilities

Strategic Analysis & Insight Generation

• Lead complex analytical projects from problem definition through recommendation, including donor retention, acquisition performance, channel effectiveness, and cross-channel insights
• Independently structure ambiguous questions into clear analytical approaches and hypotheses
• Develop insights and recommendations that directly inform fundraising strategy and decision-making
• Apply analytical thinking across both transaction-based and relationship-based fundraising models, adapting approaches as needed

Analytics Leadership & Collaboration

• Independently own analytical workstreams end-to-end, including problem definition, analysis, and recommendation
• Partner with the AVP on the most complex and high-priority analytical questions
• Collaborate with internal stakeholders to understand business needs and translate them into analytical approaches

Narrative Development & Communication

• Develop clear, structured written outputs, including whitepapers, executive briefs, and strategic memos
• Present findings in a way that supports decision-making, including outlining key insights, implications, and recommended actions
• Communicate effectively with both technical and non-technical stakeholders

Data Exploration & Analytical Data Preparation

• Independently explore both curated datasets and raw data sources to determine what data is available, what it represents, and how it can be used
• Assess data quality, completeness, and limitations, and apply judgment in determining fitness for use
• Transform and prepare data for analysis as needed, including joining datasets, creating derived metrics, and applying appropriate logic
• Clearly communicate data limitations, assumptions, and tradeoffs in analytical work
• Partner with stakeholders and Data Services team members to validate assumptions and align with established data definitions

Cross-Channel Performance Analysis

• Synthesize performance across fundraising channels including direct response (e.g., direct mail, digital, SMS, DRTV) and other fundraising areas such as major giving, peer-to-peer, and planned giving
• Identify patterns, interactions, and tradeoffs across donor segments and programs
• Translate performance into organization-wide learnings that inform strategy

Reporting & Dashboarding

• Define what should be measured and how data should be presented to support decision-making
• Partner with colleagues to shape dashboards, reports, and KPI views
• Build or refine reports and dashboards when needed, particularly for exploratory analysis or time-sensitive requests
• Ensure reporting outputs accurately reflect underlying data and analytical conclusions

Stakeholder Support & Analytical Enablement

• Support fundraising and CRM users in understanding and effectively using reports and data outputs
• Provide guidance on how to interpret data, apply metrics, and use reporting to inform decisions
• Help identify gaps or inconsistencies in how data is being used across teams
• Collaborate to improve reporting structures based on user needs and analytical insights

Team Development & Scalable Practices

• Develop repeatable analytical approaches and frameworks to improve consistency and efficiency
• Provide guidance and review of junior analysts as the team grows; may assume formal management responsibilities over time

Required Knowledge, Skills and Abilities

• Strong ability to independently structure and lead complex analytical work, even when initial direction is limited or ambiguous
• Demonstrated experience working across both curated and raw data, including the ability to explore, assess, and prepare datasets for analysis
• Proficiency in SQL and/or similar tools for data extraction and manipulation
• Ability to synthesize insights across multiple data sources and channels
• Strong written and verbal communication skills, including the ability to produce clear, structured analytical narratives for decision-making
• Ability to translate complex data into actionable recommendations for both technical and non-technical audiences
• Comfort operating in a fast-paced, evolving environment with competing priorities
• Strong problem-solving skills and attention to detail
• Ability to balance independent ownership with collaborative partnership

Required Qualifications

• 5+ years of experience in analytics roles within nonprofit or marketing environments

Preferred Knowledge, Skills, Abilities and Qualifications

• Bachelor’s degree in Marketing, Marketing Analytics, Data Science, or a related field
• Experience in nonprofit fundraising
• Familiarity with donor behavior, segmentation, retention, and acquisition strategies
• Experience with visualization tools, Power BI preferred, including the ability to build or modify reports
• Experience working with or interpreting outputs from financial models or forecasting tools
• Familiarity working with large, complex datasets
• Experience mentoring or guiding junior analysts

Travel Requirements

• Ability to travel once per year to New York City in October for our annual in-person traditions.
• Outside of our annual traditions, this position is remote. While occasional travel for meetings may be requested, such instances have historically been infrequent.

Our Community

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.

Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.

If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.

Join our team of dedicated, caring professionals who believe no young person should be without a home.

We are steadfast in our commitment to build a present and future of safety, healing, housing, and opportunity for young people facing homelessness. Covenant House is committed to providing unconditional love, absolute respect, and relentless support for each young person who walks through our doors.

We offer a comprehensive benefits package that includes:

• A defined contribution retirement savings plan (403b) with employer match and an annual employer contribution
• Medical, dental, and life insurance
• Employee assistance program
• Long-term disability plan
• Flexible spending accounts
• Up to 4 weeks’ vacation, 4 personal days, 13 sick days, and 11 paid holidays during the year