MLK Day of Service Check-In Crew Captain

About L.A. Works: L.A. Works unites Angelenos and inspires action for an equitable LA. As a 501(c)3 nonprofit volunteer action center, we create and manage hands-on community service programming to mobilize volunteers throughout the greater Los Angeles area. We seek enthusiastic, experienced individuals who share our passion for service and civic pride.

Additionally:

• Our work matters and has a direct positive impact on our neighbors.
• We enjoy a casual but focused office atmosphere (we roll up our sleeves and get to work).
• As an organization serving the Los Angeles community, we prefer to hire local candidates.

Location

Event: Los Angeles Memorial Coliseum

Dates

January 14, 11 AM–12:30 PM or 4 PM–5:30 PM (1.5 hour virtual training)

January 19, 2026 Shift A: 7:30 am - 3:30 pm or Shift B: 7:30 am - 2:00 pm

Number of paid hours and compensation:

$25/hr.

Day of Event Reports To

Director of Community Impact, Kate Ekman

About the Role

L.A. Works is recruiting Check-in Captains to help lead and support the Volunteer Check-In team who will set the tone for the MLK 2026 Volunteer Festival—the largest MLK Day of Service event in Los Angeles. As a Check-in Captain, you’ll ensure a warm, welcoming, organized, and efficient start to each guest’s experience at the festival.

Key Responsibilities:

• Serve as a lead for Hospitality and Check-in Volunteers who are welcoming and checking in participants.
• Maintain smooth traffic flow and ensure an organized check-in area.
• Captains will ensure that Hospitality and Check-in Volunteers are able to:
• Check in attendees via an online or app-based registration system;
• Provide general event information, directions, and instructions to guests;
• Answer participant questions about activities, schedules, and locations; and
• Welcome event participants upon arrival with enthusiasm and professionalism.
• Be prepared to step in as needed.
• Assist with setup and breakdown of check-in tables, signage, and materials as needed.

Skills & Qualifications:

• Must be 18 years or older
• Customer service / Hospitality experience recommended
• Comfortable using a mobile check-in app
• Able to kindly lead others and troubleshoot issues as needed
• Friendly and approachable demeanor; enjoys interacting with people
• Excellent communication and problem-solving skills
• Punctual, reliable, and able to work well in a fast-paced environment
• Enthusiasm for community service and Dr. King’s message of unity and equity

Training Requirements

All Check-in Captains must attend one mandatory virtual Check-In Captain training and one Volunteer Event Crew virtual training so that you have a good understanding of the event and know how to manage your Hospitality and Check-in Volunteers team. You will be paid for your time attending both trainings.

Event Shift Details: January 19th, 2026

Shift A: 7:30 am - 3:30 pm - Focus on welcoming early participants and assisting with check-in operations during the morning rush, managing the Hospitality and Check-in Volunteers, and breakdown post-event of tables, tents, signage and equipment

Shift B: 7:30am - 2:00 pm - Focus on welcoming early participants and assisting with check-in operations, managing the Hospitality and Check-in Volunteers, during the morning rush.

Classification and salary: The Check-In Crew Captain is a Temporary employee position of L.A. Works, employed at will, and reports directly to the Director of AmeriCorps - State and National, VISTA, Alisha CathirellTanzer. As such, the Check-In Crew Captain is subject to the policies and procedures outlined in the Employee Handbook. The targeted hiring salary is $25/hour.

This job description doesn't constitute a contract of employment, and L.A. Works may exercise its employment-at-will rights at any time. L.A. Works is an equal opportunity employer committed to workplace diversity.

COVID-19 safety: L.A. Works requires its employees to be vaccinated against COVID-19, subject to certain exceptions as required by law. All employees must also submit additional masking and social distancing requirements.

To apply: please email a cover letter describing why you are a good fit for this role, along with your resume and a list of references, as a single PDF document to jobs@laworks.com

Background check: As a finalist for a job, you will be subject to a routine background check. The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job. A conviction history does not automatically preclude you from a job with L.A. Works. Qualified Applicants with Criminal Histories will be considered for employment in a manner consistent with the California Consumer Reporting Agencies Act requirements and Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

L.A. Works is an Equal Opportunity Employer. We encourage all applicants to apply and seek to hire qualified staff who reflect the rich diversity of the communities we serve. We define diversity in broad terms to include race, ethnicity, nationality, age, gender, religion, sexual orientation, gender identity and expression, disability, geography, socio-economic status, and other unique attributes that make us who we are.

Studies have shown that women, trans, non-binary folks, and BIPOC are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization and are most interested in finding the best candidate for the job. That candidate may come from a less traditional background to our field of work, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet all of the qualifications described.