Outreach & Credentialing Coordinator

Responsibilities: Under the supervision of the Director of Education, the Outreach & Credentialing Coordinator will play a pivotal role in identifying and engaging individuals experiencing homelessness or housing instability and connecting them with our workforce development services. The Outreach & Credentialing Coordinator will also coordinate internal and external training providers to support clients in earning industry credentials and to facilitate the weekly workshops series.

Specific duties of the Outreach & Credentialing Coordinator include:

• Planning and attending outreach activities to connect individuals with our workforce development programming
• Collaborating with community partners to schedule workshops that educate clients/alumni on professional development opportunities and additional resources
• Developing and maintaining strong partnerships and resources in the community that will benefit clients
• Completing Individual Development Plans with clients to address barriers, support asset development, and set goals
• Overseeing and assisting in the administration of credentialing programming for clients, including the National Retail Federation Foundation Customer Service & Sales, OSHA 10, and other credentialing opportunities relevant for our clients to enter a competitive workplace
• Entering and assessing client data in the computer tracking system
• Completing quarterly internal and external reports
• Providing coverage for workforce development classes within the education department as needed
• Performing other tasks as assigned by the Executive Director or designee

Qualifications:

• Experience developing and maintaining community partnerships
• Advanced computer literacy and technology skills, including knowledge of Microsoft Office (particularly Excel and PowerPoint) and Google Workspace applications
• Strong familiarity with supporting individuals experiencing homelessness, returning to the community from incarceration, and experiencing substance use disorders

Competences:

• Communication: Able to relay ideas clearly and effectively through writing, speaking, and presentations; shares appropriate information to keep people informed; is seen as approachable
• Teamwork: Values the opinions of others; assists others when needed; participates effectively as a member of a team; balances personal contributions and needs with those of other members of the team to achieve common objectives
• Problem Solving: Analyzes problems to identify probable causes; thinks of new possibilities; identifies critical issues and develops options for addressing them; is able to incorporate other viewpoints as part of developing solutions

Working Conditions/Physical Demands

• Typical office environment
• 100% in the office with the flexibility to work some evenings and weekends as needed
• Ability to use public transit and agency-provided ride share service to travel to community partner locations
• Frequent sitting
• Ability to lift and carry up to 25 lbs. occasionally
• Ability to use a computer
• Ability to reach, grasp, and walk frequently
• This role requires communicating with others frequently