Case Manager

The Coalition Houses Case Manager provides direct services to the clients/residents of Coalition Houses including, but not limited to, intensive case management, advocacy and assistance in obtaining and retaining public benefits and entitlements, education/job skills, employment assistance, conflict mediation, support in achieving and maintaining independent living, access to health care, mental health, and substance use and medical services. The Case Manager assists in ensuring effective service delivery and reports directly to the Coalition Houses Program Director. S/he/they will be expected to function outside of the office to serve the population of Coalition Houses tenants in meeting their needs when required. The Case Manager will perform job duties consistent with the mission and goals of the Coalition for the Homeless and the terms of the contractual agreement with the DSS and other relevant agencies.

Work location is Upper West Side in Manhattan in 10024 zip code

The Case Manager shall:

1. Assist clients in remaining housed by: helping clients obtain or maintain a permanent source of income to pay rent (i.e., Section 8, other benefits/subsidy, employment, etc.); guiding clients in transition from homelessness to housing; and ensuring clients/tenants are informed regarding their responsibilities as members of the Coalition Houses community;
2. Assess the mental health needs of clients and offer individualized support and mediation for clients in their transitions from homelessness to housing;
3. Assist clients in setting and achieving personal goals (including employment, financial stability, education, medical and treatment, contact with family, socialization, etc.);
4. Provide clients with the necessary support and assistance to obtain and retain all appropriate public benefits and entitlements, and provide escort and advocacy services, as necessary, to ensure same;
5. Develop and maintain working knowledge of and regular contact with health care, social services, and legal systems and agencies to ensure clients access to, referral and placement in all such services, such as medical, mental health, substance use treatment;
6. Alert Coalition Houses Program Director (or the Deputy Executive Director for Programs in the former’s absence) regarding client emergencies and other immediate needs and assist in efforts to promptly deliver proper services;
7. Support clients in the maintenance of apartments, household budgeting, interpersonal/familial relationships and self-care needs;
8. Work in close cooperation with Property Management staff, including the Property Manager, Building Superintendent and Building Porter to ensure appropriate upkeep of apartments and payment of rent, among other matters;
9. Assist the Coalition Houses Program Director in the design, plan and facilitation of monthly tenant related events, groups and activities, as well as assist in the design and implementation of other program and service enhancements;
10. Maintain accurate and proper record documentation with respect to all client files and assist the Coalition Houses Program Director with contract requirements, including but not limited to monthly progress notes, incident reports, maintenance of relevant logs, program reports and/or service summaries;
11. Obtain regular (no less than weekly) supervision with the Coalition Houses Program Director to review client issues/concerns, and service needs, among other matters;
12. Perform all other duties as may be assigned by the Coalition Houses Program Director, Deputy Executive Director for Programs or designee.

Requirements

BA/BS in a human services or health discipline preferred. Prior case/care management experience, especially in a supportive housing program, and experience working directly with homeless persons, individuals with mental illness, and/or individuals with histories of substance use is strongly desired. The individual should be resourceful and a creative problem-solver. S/he/they should possess a strong interest in providing client-centered support and collaborating with clients on their goals. S/he/they must have the ability to function effectively independently and in the context of a team setting.

REPORTS TO: Coalition Houses Program Director