Program Manager

ABOUT NYPACE

New York Professional Advisors for Community Entrepreneurs (NYPACE) is a nonprofit organization that supports underrepresented entrepreneurs by connecting them with experienced business advisors and program resources. Through this work, NYPACE helps founders strengthen their ventures, create jobs, and build wealth in their communities. Since its founding, NYPACE has served hundreds of entrepreneurs across New York City, fostering inclusive economic growth and advancing equity in entrepreneurship.

JOB RESPONSIBILITIES

The Program Manager supports the planning, coordination, and execution of NYPACE’s Flagship small business mentorship program. NYPACE’s Flagship program is the organization’s primary offering, and this role plays a key part in ensuring a high-quality participant experience and strong program outcomes. The Program Manager will also support the development and execution of supplementary programs including, but not limited to, workshops, networking events, and legal clinics. Finally, the Program Manager will work closely with the Director of Programs to recruit and nurture entrepreneurs.

The ideal candidate has a passion for motivating and inspiring others, is a confident relationship-builder who knows when to push and when to step back, and has relevant business acumen.

This position will join the Programs Department, headed by the Director of Programs, and including a Senior Program Manager and Program & Impact Coordinator. This role will collaborate closely with fellow team members and across departments to support organizational goals and program success.

Success in this role will mean:

• Entrepreneurs and advisors feel supported, prepared, and engaged throughout their NYPACE experience and beyond.
• Cohorts are filled on time with qualified entrepreneurs, especially from target communities.
• The Flagship program is well-organized and meets or exceeds program outcomes.
• More entrepreneurs in the NYC-area are aware of and interested in NYPACE.

PROGRAM MANAGEMENT

• Lead the coordination and execution of the Flagship Program from preparation through closeout, serving as the lead and primary point of contact for at least 2 cohorts annually.
• Coordinate participant communications, scheduling, and logistics throughout the program lifecycle.
• Track program data, participation, and outcomes using Salesforce.
• Support and nurture program alumni through post-project check-ins, hosting and running networking events, referrals to other partners, and other initiatives.
• Collaborate with fellow team members on participant evaluations and reporting.
• Contribute to annual program planning and implementation with fellow team members.
• Maintain and implement, where needed, program management processes and tools to ensure consistency and quality.
• Help design and run workshops for entrepreneurs by identifying relevant topics and engaging speakers.

ENTREPRENEUR RECRUITMENT

• Contribute to outreach efforts and help represent NYPACE at community events, workshops, and networking opportunities.
• Develop and execute up to two in-person recruitment drives annually
• Contribute to the annual and quarterly entrepreneur and advisor recruitment strategy.
• Maintain and update Salesforce records for entrepreneur leads and participants.
• Work with the Director of Programs to collaborate and partner with other ecosystem partners, including other business serving organizations, be it for recruitment or for expanded program offerings.

QUALIFICATIONS

• Bachelor’s degree in business, management, public administration, or a related field (or equivalent experience).
• 3–5 years of experience in program coordination, project management, or related roles, preferably in small business support, entrepreneurship, or nonprofit programming.
• Familiarity with small business development and entrepreneur support services in the NY area is a plus.
• Strong organizational and project coordination skills, with attention to detail.
• Ability to manage multiple priorities and support program execution in a fast-paced environment.
• Effective written and verbal communication skills for engaging with diverse stakeholders.
• Comfortable with public speaking and able to represent NYPACE at public-facing events, both virtually and in-person.
• Able to work collaboratively with teams and external partners.
• Proficiency in tools such as Google Workspace, Salesforce, and Zoom.
• Willingness to learn and contribute to program improvement and growth initiatives.
• Mission-driven, adaptable, collaborative, and eager to support underrepresented entrepreneurs.

Additional Requirements

• Must be located full-time in the NYC area. Must be able to work from home regularly and commute for events and meetings as needed.

COMPENSATION & BENEFITS

• Salary Range: $68,000 – $72,000 per year, commensurate with experience.
• Performance Bonus: Opportunity for an annual performance bonus tied to individual and organizational achievements.
• Fringe Benefits: Comprehensive benefits package, including health insurance, retirement savings plan, paid time off, professional development opportunities, and flexible work arrangements.

TO APPLY: Please submit a cover-letter and resume to Shrima Singh at info@nypace.org with the subject line "Program Manager.” Interviews will be conducted on a rolling basis until the position is filled.

• Performance Bonus: Opportunity for an annual performance bonus tied to individual and organizational achievements.
• Fringe Benefits: Comprehensive benefits package, including health insurance, retirement savings plan, paid time off, professional development opportunities, and flexible work arrangements.